General Manager

SUMMARY:

Cain Park is a historic, 22-acre summer arts park owned and operated by the City of Cleveland Heights, Ohio.

Conceived during the Great Depression by a local drama teacher and the city's mayor, it holds the distinction of being one of the oldest municipally owned outdoor arts parks in the United States. Cain Park features two distinct, covered outdoor performance spaces. Evans Amphitheater has a capacity of 2500 and Alma Theater has a capacity of 250. Seasonal attractions include large scale touring concerts, theatrical and dance productions, community events and more.

The General Manager – Cain Park provides leadership and oversight for the operations, programming, facilities, and staff supporting Cain Park’s performance venues and events, under the direction of the Director of Parks & Recreation.

The General Manager brings structure, organization, and accountability to Cain Park’s performing arts and event operations. This position works closely with the Assistant General Manager, Production Manager, seasonal managers, department heads, City departments, artists, agents, and vendors to ensure performances and events are delivered safely, efficiently, on schedule, and within budget.

The successful candidate will be a highly organized, responsive, and collaborative leader who can manage multiple priorities simultaneously, make sound decisions under pressure, and maintain a high level of customer and employee service.

The list of duties and responsibilities is illustrative only and is not a comprehensive listing of all duties and responsibilities performed.

The General Manager provides leadership and supervision to a multidisciplinary team of full-time, part-time, seasonal, and contract employees, including:

• Assistant General Manager
• Production Manager
• Operations Manager
• Box Office Manager
• Marketing Manager
• Concessions Manager
• Arts Festival Director
• Art Gallery Curator
• Theatre, event, front-of-house, and seasonal staff

The General Manager will:

• Hire, train, coach, schedule, and evaluate staff in collaboration with appropriate City personnel.
• Establish clear priorities, procedures, and expectations for staff and operations.
• Foster a professional, safe, collaborative, and customer-focused work environment.
• Coordinate staffing and resources across multiple productions and events.
• Ensure compliance with City policies, applicable laws, regulations, contracts, and industry standards.

• Oversee the day-to-day operations, maintenance, and readiness of Cain Park’s performance venues and facilities.
• Serve as the primary operational leader during the performance season and as Operations Manager during the off-season.
• Oversee the Seasonal Operations Manager and Concessions Manager.
• Establish and continuously improve operational procedures with an emphasis on efficiency, safety, customer service, and employee satisfaction.
• Coordinate with City departments, including Finance, Law, Communications, and other relevant departments.
• Ensure events and performances are properly staffed, scheduled, and executed.
• Respond calmly and effectively to operational issues, schedule changes, and time-sensitive situations.

• Work with the Director of Parks & Recreation, Assistant General Manager and Production Manager to develop and execute Cain Park’s annual season, including concerts, theatrical productions, community events, and other programming.
• Book performers and negotiate artist agreements within established budgetary and City guidelines.
• Manage relationships and communications with artists, agents, managers, promoters, and vendors.
• Review, process, and redline artist contracts and related agreements.
• Monitor event…