CNC Machine Tool Field Service Technician – Ohio

CNC Machine Tool Field Service Technician – Ohio

Matsuura Machinery USA, located in St. Paul, MN, is the U.S. subsidiary of Matsuura Machinery Corporation and provides the premium service, applications, and technical field support that have always been the Matsuura standard for business. Since 1935, Matsuura has been a leader in developing and manufacturing innovative machining equipment to ensure that manufacturing professionals always have the tools they need to create high quality parts.

Matsuura delivers unmatched excellence in automated, unmanned machining, 5-axis palletized manufacturing solutions and metal laser sintering/hybrid milling innovation.

As we continue to expand and grow, we are seeking proficient and knowledgeable individuals who are eager to be a part of our Matsuura family and maintain our premium CNC machine tool reputation.

Matsuura USA offers employees benefits including medical, dental, vision, 401(k), life insurance, long-term disability, voluntary short-term disability, PTO, and holidays.

For questions, please contact Kinuko Matsuura Human Resources Administrator at

Job Reference Code: MMU-MTFSE-OHIO

Job Type / Salary:
Full Time / Hourly

Reports To:

Service Manager

Job Location:

Ohio

• Travel to customer facilities to provide installation, troubleshooting, maintenance, and repair support on Matsuura machines and controls.
• Provide comprehensive training to distributors and customers, and offer assistance over e-mail and phone.
• Utilize machine tool manuals, technical documents, internal and vendor resources to research machine issues.
• Ensure proper documentation regarding machine issues, repairs and installation; provide detailed feedback to management, distributors and customers.
• Possess and an in-depth knowledge of machine tool industry and Matsuura product lines.
• Execute warranty repairs and provide after-warranty service on Matsuura products.
• Produce technical bulletins and repair manuals.

• Qualified candidate will possess a minimum of 3 to 5 years of experience in mechanical and electrical repair, maintenance, and programming with a CNC machine tool builder or distributor.
• 2‑year technical degree in electrical or robotics is preferred.
• Excellent technical, communication, and presentation skills; ability to read and interpret drawings and schematics.
• Strong analytical and troubleshooting skills.
• Experience with FANUC is required. Experience with Yaskawa and/or Siemens is preferred.
• A factory maintenance technician may also be considered.
• Candidate must be able to meet the physical requirements of the job.
• Consistent travel is required. Relocation assistance may be provided for the right candidate.
• Candidate must pass a criminal background check.