Brand Engagement Manager

Qualified candidates must be willing to work in a hybrid work environment which includes in-office collaboration Tuesday-Thursday each week (Columbus, Detroit or Toledo office locations). Remote candidates are not being considered for this particular position.

Hartis is a full-service, independent brand transformation agency that creates growth for middle-market companies in the new experience economy. For over 60 years, Hart has been a valued strategic and creative partner to brands aiming to reach higher. Our promise of Every Day Greater™ is an outgrowth of our distinctive capability to move audiences from apathy to advocacy by designing and deploying empowering, unified brand experiences.

Join us in our never-ending quest to move brands to better places for a better world.

The Brand Engagement Manager is responsible for managing daily client interactions and supporting the successful execution of client engagements. This role embodies Hart's human-first, client-centric philosophy by building strong relationships, facilitating collaboration across agency teams, and ensuring exceptional client experiences.

Working closely with Brand Engagement Directors, Senior Brand Engagement Managers, Project Management, and cross‑functional teams, the Brand Engagement Manager coordinates project execution, contributes to strategic account planning, monitors account performance, and helps drive client satisfaction and retention. Through proactive communication and thoughtful problem‑solving, this role helps create the conditions for long‑term client success and brand advocacy.

• Serve as the primary day-to-day contact for assigned client accounts, building strong relationships through proactive communication, responsiveness, and exceptional service.
• Manage daily client interactions and ensure client needs, questions, and requests are addressed accurately and efficiently.
• Partner with Brand Engagement Directors and Senior Brand Engagement Managers to support account growth strategies and client objectives.
• Collaborate with Project Management and cross‑functional teams to ensure project deliverables are completed on time, within scope, and aligned with client expectations.
• Coordinate internal teams and resources to facilitate seamless execution of client initiatives and integrated marketing programs.
• Contribute to the development and execution of Account Plans and Lift Action Plans by providing insights gathered through ongoing client interactions.
• Identify emerging client needs, opportunities, and potential risks, escalating recommendations to account leadership as appropriate.
• Monitor account performance and business results, identifying trends and opportunities for improvement.
• Manage and maintain EOS Scorecards for assigned accounts, ensuring accurate reporting and accountability against established performance metrics.
• Prepare account performance updates and recommendations for Brand Engagement Directors and Senior Brand Engagement Managers.
• Collaborate with Project Management to monitor project budgets, track financial performance, and report on account health.
• Contribute to the development, monitoring, and updating of client AGI forecasts by providing account activity, project, and revenue insights.
• Develop and support client retention and satisfaction initiatives that strengthen relationships and encourage long‑term partnership growth.
• Participate in client meetings, strategic planning sessions, and internal agency reviews.
• Support issue resolution efforts by coordinating resources and facilitating communication during client challenges or escalations.
• Champion collaboration across agency teams and reinforce Hart's commitment to acting as one cohesive unit.

• Bachelor's degree in Marketing, Communications, Business, Advertising, Public Relations, or a related field preferred.
• 3+ years of experience in account management, client services, marketing, consulting, project management, or related disciplines.
• Experience managing client relationships and coordinating cross‑functional projects.
• Strong understanding of integrated marketing, brand strategy, and client service…