Veterinary Receptionist - Athens, GA

Who we are

Good Hands Veterinary Hospital is Hiring an Experienced Customer Service Representative!

Position Details
Role: Customer Service Representative (Veterinary Receptionist)
Status: Full-time
Salary: Competitive and based on experience
Schedule: 30-35 hours per week including weekends

Benefits Highlights

Financial Rewards that Grow with You: Competitive compensation, 401(k) matching, tuition support, a 529 Savings Plan, and referral bonuses

Wellness & Peace of Mind: Medical, dental, and vision coverage; supplemental insurance options;
Sick Time / Paid Time Off; paid parental leave; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, professional development opportunities, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, employee discounts, and a team-oriented veterinary environment

Love helping people, enjoy working with animals, and know how to keep your cool when the phones are ringing and the lobby is busy? Good Hands Veterinary Hospital would love to meet you!

Good Hands Veterinary Hospital is a busy three-doctor practice in Athens, GA, committed to providing exceptional patient care and a positive experience for every client. Our Customer Service Representatives are an essential part of that mission, helping pet owners feel welcomed, informed, and supported from their first phone call through checkout.

We’re looking for a professional, compassionate, and dependable team member with previous animal or veterinary experience who can deliver outstanding customer service while keeping the front desk organized and running smoothly in a fast-paced hospital environment.

Why You’ll Love It Here

• Busy three-doctor practice where every team member plays an important role
• Supportive, professional, and team-oriented veterinary environment
• Meaningful daily interaction with pets and the people who love them
• Opportunities to strengthen your veterinary customer service and communication skills
• Professional development and continuing education support
• Quarterly team rewards and recognition
• A hospital culture centered on exceptional patient care and positive client experiences

What You’ll Do

• Provide professional, compassionate service to clients and their pets
• Answer incoming calls and respond to client questions and inquiries
• Schedule and manage veterinary appointments accurately and efficiently
• Welcome clients and patients and provide a positive front-desk experience
• Check patients in and out while maintaining accurate client and patient information
• Process payments and assist with client accounts
• Communicate effectively with veterinarians, veterinary technicians, and other team members
• Help coordinate communication between the front desk and medical team
• Maintain a clean, organized, and professional reception area
• Assist with daily front-office operations and administrative duties as needed
• Protect client confidentiality and handle sensitive information appropriately
• Maintain professionalism, accuracy, and compassion even during busy or challenging situations

What You’ll Bring

• Previous animal-care or veterinary experience is required
• Previous veterinary reception or customer service experience is strongly preferred
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Professional, courteous, and compassionate demeanor
• Ability to remain calm, organized, and effective in a busy veterinary environment
• Reliable attendance and a strong commitment to your team
• Comfort working around dogs, cats, and other companion animals
• Strong attention to detail and accuracy
• Ability to communicate clearly with clients and veterinary professionals
• Commitment to providing an excellent…