Customer Quality Manager

• Lead a team of Customer Quality Ambassadors within the region to secure customer quality
• Interface with regional customers on all quality aspects and manage customer expectations regarding quality complaints and roadmaps.
• Setup and maintain Customer Quality Dashboards to align with customers on quality indicators and drive performance to agreed targets
• Manage Customer Quality Notifications by ensuring timely and high-quality closure of issues, including preventive actions
• Conduct and manage customer audits (including preparations for IATF 16949 Certification Audits), and working with audit teams on follow-ups
• Assess and improve quality processes by proposing and deploying new and improved processes
• Drive resolution of structural quality issues within corporate program
• Interface with Customer Management at each location (Quality, Materials, Engineering, Warranty etc.).
• Develop regional quality strategies aligned with corporate objectives
• Facilitate Communication between NSG Plant and Customer
• Document and communicate daily quality problems and rank accordingly and Escalate as needed to Senior Quality Manager.
• Manage Third Party onsite sorting to minimize cost and damage to NSG
• Monitor and approve contract Quality Ambassador invoices
• Recruit and train onsite Quality Ambassadors
• Document and issue weekly quality and performance reports to all levels with NSG
• Participate in any APQP activities and support NMI team to ensure smooth launches at the customer
• Assist NSG Plants with Customer Quality QIPs
• Manage Tier 1 Customer defect collection system
• Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles
• Mentor and Develop NSG Plant Quality Group Leaders and Assist as Needed
• Other duties as assigned

• Associate degree in business or Equivalent Experience
• Proficient in advanced problem-solving skills
• Excellent computer & organizational skills
• Excellent communication skills
• Proven leadership skills
• Proficient training skills
• Proven experience in leading teams of hourly & salaried employees

• Experience:
  
  Tier 1 or Tier 2 automotive supplier experience

• Travel is extensive which may require out of state and overnight travel may be expected (~90% annually). The travel is subject to change due to changing business conditions and may increase from time-to-time due to required needs in other plants.

• 401k
• medical
• dental
• vision
• life insurance
• company paid holidays
• paid vacations
• education assistance

NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply. Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin. Applicants have the option to confidentially self-identify or not self-identify when applying.