General Manager

Are you an experienced property management leader who knows how to build strong teams, improve operations, and keep a growing portfolio running smoothly?

Haven Group Property Management is hiring an experienced General Manager to oversee the day-to-day operations of our Cleveland-area property management business.

This is a senior leadership position responsible for managing and supporting our Resident Services and Leasing teams
, while ensuring the company consistently delivers a high level of service to owners and residents.

The General Manager will be responsible for creating accountability across departments, developing team members, improving operational processes, monitoring company performance, and ensuring the entire operation works together efficiently.

We are looking for an experienced property management professional who understands the industry, knows how to lead people, and is comfortable taking ownership of the performance of a large and growing property management operation.

Founded in 2010 we have a long history of managing real estate in Northeast Ohio. We have consistently grown year over year to managing a portfolio of thousands of properties in the Cleveland and Akron areas. Being Real Estate Professionals local to the Cleveland and Akron market allows us to provide the high quality of service and personal touch that are critical to this industry.

We continue to build relationships by providing a consistent experience to each and every client through our centralized office.

• Operational Leadership: Oversee the day-to-day operations of Haven Group Property Management and ensure Resident Services and Leasing departments are operating efficiently and effectively.
• Team Management: Lead, support, and hold accountable teams including Leasing Agents, Resident Services Coordinators.
• Department Oversight: Ensure clear communication, coordination, and accountability between departments.
• Performance Management: Establish expectations, monitor employee and departmental performance, and address performance issues when necessary.
• Team Development: Coach and develop managers and team members to improve performance, leadership capabilities, and overall effectiveness.
• Process Improvement: Identify operational challenges and implement systems, procedures, and improvements that increase efficiency and service quality.
• Resident
  
  Experience:
  
  Oversee operational standards related to leasing, maintenance, communication, and resident satisfaction.
• Maintenance Oversight: Work with maintenance leadership to ensure work orders, turns, vendor relationships, and property maintenance are being handled efficiently.
• Leasing Oversight: Monitor leasing performance, vacancy, application processing, and the overall effectiveness of the leasing department.
• KPI Management: Track key operational metrics and use performance data to identify issues, opportunities, and areas for improvement.
• Leadership
  
  Collaboration:
  
  Work closely with company leadership to execute business objectives and support the continued growth of Haven Group Property Management.
• Problem Solving: Take ownership of escalated operational challenges and ensure appropriate solutions are implemented.
• Company Culture: Help create a culture of accountability, communication, professionalism, and continuous improvement.

• Property Management
  
  Experience:
  
  Minimum of 5 years of professional property management experience required.
• Previous experience managing a property management team, department, or operation strongly preferred.
• Strong understanding of residential property management operations,…