Store Support & Operations

Job Overview

As an Operations Support Associate at Polo Ralph Lauren, you will play a crucial role in ensuring the smooth day-to-day operations in our retail stores. You will be responsible for various aspects in store from receiving deliveries and processing merchandise per company guidelines, to store recovery and supporting the needs of the selling floor. The role must be adaptable to the needs of the business as responsibilities may vary by location.

Operations Associates are the entry point for future Leadership roles within Ralph Lauren and may be offered as full-time or part-time, depending on candidate availability and business needs. This position is primarily a non-selling role; however, responsibilities may shift as business dictates.

• Process freight within specified Units per Hour goals, including markups/markdowns and EAS tagging.
• Inspect deliveries for damages, verify packaging, and ensure proper sensor/tag placement.
• Execute daily RFID inventory scans for accurate floor replenishment.
• Manage “Ship to Home” orders and store-to-store transfers.
• Complete ISOS replenishment activities and stock room resets.
• Process retickets, create tags, and associate RFID tags.
• Maintain organized stockroom and sales floor inventory levels using company guidelines.

• Create memorable customer experiences through exceptional service.
• Support Brand Ambassadors with stock checks and merchandise delivery.
• Greet and assist customers with their shopping needs on the sales floor.
• Process sales transactions and follow company policies for returns, discounts, and customer data capture.
• Maintain clean, welcoming sales floor and fitting rooms.
• Balance operational tasks while prioritizing customer experience.

• Participate in visual merchandising of the sales floor.
• Maintain store presentation standards following company guidelines.
• Provide feedback to Management on product and category opportunities.

• Foster a positive work environment aligned with RL values.
• Collaborate effectively with team members.
• Participate in training and company initiatives.
• Support store operations in both front and back of house functions.

• Back‑of‑house experience or similar industry experience in a complex, high‑volume or high‑profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash-wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to work a flexible schedule to meet the needs of the business, which may require day, evening, weekend, overnight shifts and travel as required.
• Ability to build and maintain positive working relationships with customers, management, and co‑workers.