Hy-Chi Cook

Job Title

Hy-Chi Department Cook

Hy-Chi

Non-Exempt

Responsible for preparing a variety of foods for the Hy-Chi department, including hot and cold case items, tasting menus, and kitchen services. Provides courteous, friendly, and efficient customer service to shoppers and team members, enhancing the store’s positive company image.

Accountable and reports to:
District Store Director;
Store Manager;
Assistant Managers of Store Operations, Perishables, Health & Wellness Home;
Food Service Director;
Hy-Chi Department Manager;
Assistant Hy-Chi Department Manager;
Service Managers.

• Provide prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all interactions.
• Smile and greet customers, learn customer names, and address them by name whenever possible.
• Escort shoppers to products, secure out-of-reach items, lift or unload heavy items, and note customer suggestions or requests.
• Answer the telephone promptly and provide helpful service to callers.
• Work with co‑workers as a team to ensure customer satisfaction and a pleasant work environment.
• Prepare the woks: clean with water, heat to appropriate temperature using gas, add oil for cooking.
• Cook soups first, then meats; prepare vegetables and sauces; combine all ingredients.
• Place food in hot cases, monitor amounts, and refill as necessary.
• Order product and supplies when necessary or notify the department head of needs.
• Clean work area at the end of the shift.
• Fill the cold case with fresh‑made food.
• Prepare items for the next day after closing tasks (e.g., freeze meats).
• Understand all aspects of the Hy-Chi kitchen operations and maintain strict adherence to department and company guidelines on personal hygiene and dress.
• Adhere to company policies and individual store guidelines and report to work when scheduled and on time.

• Check rice as time permits.
• Take customer orders at the Hy-Chi department counter when necessary.
• Assist in other areas of the store as needed.
• Perform other job-related duties and special projects as required.

• Ability to carry out detailed verbal or written instructions.
• Basic arithmetic skills (add, subtract, multiply, divide whole numbers).
• Ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

High school diploma or equivalent; training provided by the company.

• Exert up to 50 pounds of force occasionally; up to 20 pounds frequently; up to 10 pounds constantly.
• Vision from more than 20 inches to less than 20 feet with or without correction; color vision required.
• Perform balancing, kneeling, reaching, standing, walking, pushing, pulling, finger dexterity, lifting, grasping, talking, hearing, and repetitive motions.

Continually exposed to noise and temperature extremes; frequent exposure to cleaning chemicals and solvents. Fast‑paced work environment with significant pressure to meet deadlines.

• Wok, cooking spoons, buckets (vegetables), knives, cutting boards.

Daily contact with store personnel, customers, and the general public.

Employment is contingent upon the successful completion of a pre‑employment drug screen.