Client Account Manager

Overview

Kleinfelder, a Forbes’ Top Employer for Engineers in North America, is committed to a people-first culture, technical excellence, and creating opportunities where employees can thrive. Do you have a passion for managing budgets, meeting deadlines, and exceeding client expectations? Our delivery management professionals are involved in project delivery from initiation and planning to execution, monitoring, and closeout. Each phase requires strong attention to detail while communicating with internal and external stakeholders.

Do you have a proven track record in managing goals and objectives? Consider joining our team and working with peers who have vast industry knowledge and experience solving complex problems.

Step into Your New Role

Kleinfelder is looking for highly motivated and experienced Client Account Manager to join our team in Ohio. This candidate will foster relationships with clients and assist in the development of client-centric delivery teams that will position us for growth. Primary focus will be on senior level client engagement, overall market leadership, and development of cross selling services to key client accounts.

This role is available in our offices in Perrysburg or Dublin, Ohio.

The selected candidate will work in a team-oriented environment, primarily providing business/client development by developing and leading Strategic Growth Plan for our partners in Ohio. They will leverage their understanding of regional engineering and construction markets to support business growth initiatives, expanding and diversifying Kleinfelder’s operation by introducing new clients and opportunities, cross-selling new services to existing clients, and providing business development leadership.

This is an excellent growth opportunity for an individual with an established network of clients, looking to take a reputable operation to the next level.

• Comprehensive market experience (delivering projects that improve local infrastructure, schools, healthcare facilities, and commercial developments across Ohio and the region) sustained through existing client relationships
• Knowledge of market areas such as understanding the regulatory requirements, project development processes, funding initiatives and overall sales and marketing approach
• Team building skills supported by strong verbal and written communication
• Client account management skills and proposal preparation experience
• Optimizes our customers’ resources and conceptualizes cost-effective, resilient, and sustainable life-cycle solutions. Understands our clients’ business and develops innovative solutions and sound recommendations to meet their needs
• Identifies and develops project opportunities for new work and/or expanded services for new and established clients
• Identifies opportunities and takes action to build relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals; shares information and solicits feedback
• Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, remains available for customers, and follows procedures to solve problems
• Recognizes problems and responds, gathers information, analyzes complex issues, seeks input from others, addresses root causes, makes timely decisions, and communicates decisions to others
• Understanding of the organization’s mission and functions and how its systems work within regulatory and organizational contexts
• Develops proposal strategies that utilize the company’s strengths and innovative thinking to gain a competitive advantage

• Develop and maintain strong relationships with clients in providing engineering and professional consulting services
• Provide inspirational, business, market and professional development leadership
• Collaborate with internal resources to plan, coordinate, and execute business development efforts aligned with market sectors, client needs, and geographic priorities; ensure the team is knowledgeable to sell full-service consulting services
• Provide team-oriented, “fit for purpose” solutions to meet client…