Sales Supervisor, Willowbrook, NJ

OVERVIEW

Michael Kors is always interested in hearing from talented, globally‑minded individuals with a passion for fashion. If you enjoy working in a creative, fast‑paced environment, we would love to hear from you!

• Sales Generation
  • Meet personal and store sales goals
  • Continue to develop personal sales techniques and assist associates in improving sales techniques to maximize sales
  • Utilize elevated levels of sales and service to maximize performance
  • Demonstrate in‑depth knowledge of merchandise
  • After closing a sale, monitor all details including shipping, alterations (if applicable), and special requests to ensure customer satisfaction
  • Ensure all sales related policies and procedures are maintained
  • Maintain a keen interest in the fashion industry and market trends
• Customer Service
  • Support and encourage team to provide highest level of customer service
  • Build and maintain repeat clientele by utilizing personal client book and assisting team with their client books
  • Resolve all client problems and complaints quickly and effectively, ensuring satisfaction
  • Assist sales associates with various customer service issues
• Operations
  • Collaborate with store manager in risk management, physical security, cash controls, and inventory management
  • Assist in training sales team in register usage and maintenance
  • Understand and execute all management register functions
  • Assist in stock, shipping, receiving protocol/policies, procedures, and related paperwork
  • Participate in inventories
• Merchandising / Visual
  • Ensure selling floor is neat, organized, stocked and reflects correct visual image at all times
  • Assist in implementing and maintaining all visual directives
  • Ensure deliveries are processed in a timely manner
  • Identify product concerns promptly
  • Communicate inventory needs to support business goals
• Human Resources
  • Maintain image and grooming standards that reflect brand image
  • Adhere to work schedule, including time and attendance
  • Support and follow up on all training programs and seminars

Local Minimum Wage up to 24.00 USD

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.