Key Account Manager

Key Account Manager (KAM)

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

The Key Account Manager (KAM) is responsible for managing and developing the relationship with a strategic customer: P&G. This role involves defining account‑specific strategies, driving sales growth, and ensuring a high level of customer satisfaction by delivering tailored solutions.

• Account Management
  Act as the primary point of contact for key accounts within the assigned scope. Build and maintain strong, long‑lasting relationships with customer decision‑makers and internal stakeholders. Develop a deep understanding of customer needs and provide customized solutions to address them.
• Sales & Strategy
  Develop and implement strategic account plans to achieve revenue and profitability targets. Identify and capitalize on growth opportunities within existing accounts and scope, while actively seeking new business opportunities. Monitor market trends and competitor activities to inform and adapt commercial strategies.
• Collaboration & Coordination
  Work closely with internal teams, including R&D, Production, Logistics, Quality, and PLM, to meet customer expectations. Coordinate cross‑functional efforts internally and externally to ensure on‑time delivery and compliance with quality standards. Organize and lead customer meetings, involving relevant stakeholders from both organizations. Coordinate and monitor project progress to ensure timely delivery and customer satisfaction.
• Negotiation & Contracts
  Lead contract negotiations, pricing discussions, and the implementation of service agreements. Ensure all agreements comply with company policies and customer requirements.
• Reporting & Analysis
  Regularly monitor and analyse account performance metrics. Prepare reports detailing sales data, market trends, and opportunities for improvement.

• Minimum of 5‑7 years of experience in a large scale B2B environment.
• Relevant industry experience in technical, sales and general management.
• Proven track record of successful sales growth and profitability.
• Experience with negotiations; strong influencing and persuasion skills.
• Technically adept with detailed knowledge of Amcor, the products, the industry and competitive market.
• Language:
  English necessary, other languages desirable.

• Strong relationship‑building and customer management skills.
• Expertise in commercial strategy and negotiation.
• Excellent communication and interpersonal skills.
• Strong business acumen and understanding of market trends.
• Ability to manage multiple stakeholders and projects simultaneously.
• Cross‑functional collaboration and teamwork.
• Analytical thinking, problem‑solving, and data‑driven decision‑making.
• Adaptability and resilience in dynamic environments.
• Proficiency in CRM systems and Microsoft Office Suite.
• Customer‑focused mindset and strong ability to adapt to diverse environments.

Travel is estimated at +50%.

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Medical, dental and vision plans; flexible time off; company‑paid holidays; wellbeing program; employee assistance program; health savings account/flexible spending account; life insurance, AD&D, short‑term and long‑term disability, and voluntary benefits; paid parental leave; retirement savings plan with company match; tuition reimbursement; discretionary annual bonus program.