Sales Support Coordinator

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Wolters Kluwer:
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The Customer Success Manager role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits.

• Manage and process high-complexity orders and advanced order management.
• Develop highly detailed and customized customer quotes.
• Ensure the integrity and accuracy of sales data in the CRM system.
• Design and lead advanced product training programs for sales teams and partners.
• Plan and execute significant sales events and promotional activities.
• Resolve high-complexity customer inquiries and issues.
• Create comprehensive and insightful sales activity reports and dashboards.
• Collaborate with multiple departments to enhance sales processes.
• Oversee the management of extensive and detailed sales documentation.
• Provide expert-level administrative support and mentorship to junior sales associates.

• Customer Relationship Management (CRM):
  Expertise in using CRM systems for in-depth data management and analysis.
• Communication:
  Superior verbal and written communication for detailed and complex interactions.
• Attention to Detail:
  Unmatched accuracy in handling high-complexity orders and data management.
• Presentation
  
  Skills:
  
  Advanced proficiency in creating and delivering comprehensive training sessions.
• Problem Solving:
  High competency in addressing and resolving the most complex sales support challenges.
• Time Management:
  Proficiency in managing and prioritizing a diverse range of tasks efficiently.
• Microsoft Office Suite:
  Expertise in Excel and PowerPoint for creating detailed analytics and presentations.
• Team
  
  Collaboration:
  
  Exceptional collaboration skills to coordinate and lead cross-departmental tasks effectively.
• The ability to work a hybrid schedule from any US office.

• Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018.

In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Aff…

Our Interview Practices:
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure…