Field Service Technician

Overview

Are you a road warrior who loves variety, problem-solving, and traveling while doing meaningful, hands-on electromechanical work? As a Field Service Technician, you will enjoy working with cutting-edge logistics automation, traveling to customer sites across the U.S. (and occasionally beyond), and being supported every step of the way by a company that truly invests in its people. With most weekends at home, strong hourly pay plus overtime, guaranteed billable hours, and a full suite of tools provided, this position offers both stability and adventure.

Add in industry-leading training, clear paths for growth, and a comprehensive benefits package, and it’s easy to see why this is more than just a job—it’s a long-term career opportunity.

Due to growth, Caljan Inc is seeking skilled Field Service Technicians to join their team in Covington, KY.

If you have 3+ years of electromechanical experience and a related technical degree, or 5+ years of experience without formal education, this is an opportunity you need to explore!

This is a fully remote role that requires, on average, 75% travel. Everything required of technicians while they’re not traveling can be completed at home.

• Excellent pay and overtime: earn between $35-$42/hour, based on experience, with a significant amount of opportunity for overtime. Technicians often earn compensation worth $100,000 or more in their first year with ample room for growth beyond that.
• Most weekends off:
  Caljan schedules travel Monday-Friday so you can be home for the weekends.
• Extensive travel: you will travel to multiple states and even occasionally internationally, with travel expenses covered by company credit card and per diem.
• Work for the best:
  Caljan is ranked #1 in the industry for Logistics Automation.
• Caljan will help you grow and learn: after a thorough training in the Wisconsin headquarters, shadow experienced technicians and gradually learn all the equipment over time, helping you advance into higher technician tiers or other positions within the company.
• Comprehensive benefits package: healthcare with PPO option, dental, vision, company paid short- and long-term disability and life insurance, 401(k) with 4% match, paid maternity and paternity, paid time off, and paid holidays.
• Caljan provides everything you need: a company vehicle, cell phone, computer, and all necessary tools.
• Field Service Technicians are guaranteed a minimum of 80 hours of billable time per two-week period – no need to budget for a slow season.

• Install, integrate, repair and troubleshoot machinery of a complex and involved design requiring a high level of technical skill/knowledge.
• Ensure all established inspection, testing, quality and operating specifications are met.
• Direct and/or supervise customer’s employees or Caljan contractors during machinery installations and integrations or servicing.
• Identify and correct hardware or software discrepancies.
• Maintain a positive customer relationship.
• Identify new product opportunities and make recommendations for product improvements. After review of customer parts’ inventory, advise customer of necessary parts that should be included in customer stock.
• Support Caljan’s Customer Service team by receiving and responding to customers, contractors, Sales and other Caljan personnel’s technical inquiries.
• Function as a technical resource for the Sales Department’s Account Managers and Engineering Design Department (Electrical & Mechanical) to address and resolve inquiries and problems related to installation/integration or repair. Provide technical support for other departments (Operations, Accounting, Sales, etc.).
• Prepare accurate and timely trip reports that summarize work performed, status and condition of installed equipment and identify additional equipment/parts opportunities.
• Comply with all Caljan policies and safety guidelines.
• Work with customers and Customer Service team to resolve warranty, installation, and commissioning issues.
• Maintain up-to-date technical knowledge on all products sold by Caljan and competitive products.
• Demonstrate…