Field Service Technician - Eastern KY

Field Service Technician I

Location:

Middlesboro / Hazard – Eastern KY

Are you a Field Technician? Field Engineer? Service Technician? Or do you want to start a career in this field? Are you tech savvy with a good mechanical aptitude and feel your skills are transferable? Can you help us provide in‑class service? Do you want to work with some of the largest retail customers in the industry? NCR Voyix is looking for Field Service Technicians!

Acting as a first‑line response to our customers, you will communicate in an open, helpful, and engaging manner with the focus being finding the right solution. You will organize, triage customer issues, and even handle some problems before they start. No matter the situation, your formal training (provided through NCR Voyix) will allow you to provide customers what they need when they need it.

Hourly Pay Range: $17.00 to $19.00 depending on location and experience levels. Overtime available at time and a half. 7 paid holidays and 6 paid floating holidays. Paid vacation – up to 80 hours your first year. 401(k) savings and retirement plan. Company provided use‑only vehicle. Medical insurance is available immediately.

• Perform customer installation, maintenance, and service calls promptly and effectively.
• Service electromechanical equipment like self‑checkout systems within an assigned territory.
• Perform maintenance, repair, PM work, and system overhauls.

• Local candidate to a specific geographic area.
• Authorized to work in the US.
• At least 18 years of age.
• Have a valid driver’s license and driving record that satisfies NCRV fleet requirements.
• PC skills, basic electronic skills, and some specific hardware and operating system familiarity.
• Ability to perform essential functions of the job with or without a reasonable accommodation.
• Prolonged travel with driving for several hours per day.
• Rotating and weekend shifts.
• Flexible shift work – rotating shifts within set teams, including morning, afternoon, and evening start times, with some holidays.
• Carrying and lifting tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance.
• Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.
• Willing to be trained on and operate small‑scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches.

• Familiarity with large servers, mainframe computers, and imaging software.
• A+ Certification, CompTIA, N+ Certification.
• One or more years of related experience.

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.