Universal Technician - Metro

Description

Job Code: U152

FLSA Status:
Nonexempt

BCI Company

The Universal Technician I is the first step in a progression to a Universal Technician III. The Universal Technician I is required to transition into a Universal Technician II within 6 months and a Universal Technician III within 12 months.

The Universal Technician I is responsible for all aspects of the installation of the CATV drop system from the tap to the TV in customer’s homes. This includes the outside drop, activation of the drop, proper NEC grounding, proper signal termination, placement of all electronics in the home to include splitters, set top converters and modems and phones, customer education on specified home premise equipment and wreck out and removal of abandoned cable on the home.

There are no direct reports to this position.

Interfaces with the following positions within the organization:
Business Operations, IP Group, OSC, Technical Support, and Telesystem.

• Timely and accurate completion of all installation work orders assigned daily;
• Performing the basic installation related to BAU, including new connect, reconnect, disconnect, converter installation (HD/DVR/DIG), wall fish, additional outlets, rewires, and customer education;
• Maintaining a working relationship with managers and maintenance people in assigned areas;
• Performing the basic installation related to BEX, including HSD and Wireless;
• Performing installation related to Buckeye Phone, including alarm configurations and entry doors, Arris Whole Home (BMG) product, and TiVo;
• Reporting any system problems or damages to the Customer Facing Supervisor or the Operations Support in a timely manner;
• Performing the basic functions related to troubleshooting and diagnostics of service problems;
• Driving a Company vehicle to and from various job sites in the performance of regular job functions;
• Safely operating all equipment essential to complete work, including but not limited to extension ladders and bucket trucks and staying within safety weight limits;
• Completing work orders clearly, completely, and accurately, and turning them into a Customer Facing Supervisor on a timely basis;
• Maintaining inventory of all cable equipment in their possession;
• Any money collected in the field from subscribers until turned into management at the end of the work shift;
• Reading cable blue prints;
• Using proper phone etiquette;
• Following and enforcing the Company’s policies and procedures, including the EEO guidelines and safety, at all times;
• Performing any miscellaneous department duties as needed.

• High School diploma or equivalent – required;
• 1 year of previous experience in the Telecommunications industry – preferred;
• Math ability to the 12th grade level – preferred;
• Ability to read and spell English properly – required;
• Physical ability to climb poles and ladders – required;
• Physical ability to lift 60 pound objects – required;
• Attention to detail – required;
• Valid driver’s license – required;
• Acceptable driving record – required;
• Legal record that meets company standards – required.

• Agile – embraces change; adaptable and flexible; sense of urgency;
• Innovative – uses critical thinking; creativity; continuous learning; challenges the status quo;
• Customer focused – external/internal; creates the exceptional customer experience; demonstrates a sales and service mentality;
• Collaborative – teamwork, proactive knowledge sharing, constructive conflict;
• Accountable – see it, own it, solve it, do it; hold each other accountable.

• Verbalize a commitment to provide value service to the contracted customer;
• Verbalize an interest and commitment to meeting the goals of the Company through assisting customers;
• Background record that meets Company standards;
• Reliable means of transportation at all times;
• Present professional appearance and demeanor;
• Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.

• Physical Demands:
• Walking,…