Field Installer

Information about #32696 Field Service Installer Ohio

Work Location:

Field-Cleveland, Ohio Role Objective

Reconcile shipments and stage dispensers/product for installation. Remove old dispensers minimizing any wall damage for disposal and/or recycling. Install new dispensers per Title III ADA and NFPA guidelines. Maintain a clean and safe customer environment removing all trash and packaging material as directed by the customer. Communicate effectively with the installation lead, installation team, company team members, facility personnel, patient, and families.

Develop good rapport with project champions at customer facilities in support of installations. Support the selling team as a “subject matter expert” during the dispenser installation. Support other activities as needed to strengthen and extend company's presence in dispensing systems markets.

• Professional execution of the dispenser installation process includes announcing before entering a room, leaving the inside and outside of the dispenser and floor free from any debris, and properly disposing of materials
• Meet/Exceed time commitments for scheduled installations
• Defuse volatile customer situations by listening intently, identifying the key pain point, and offering service/support where appropriate

• Adheres to daily/weekly work schedule arriving on time so the team can travel together as scheduled
• Follow installation standards and expectations
• Act quickly to resolve product or dispenser issue technical

• Report any dispenser / product issue (performance or quality) with the Lead Installer who can reach out to the appropriate partner to address such as Global Quality Technical Support, the SMARTLINK Technical Systems Engineer, and Field Operations Coordinators
• Resolve minor issues on-the-spot for dispensing system and SMARTLINK systems when tools and materials and other required resources are readily available

• Associate degree, two (2) years of technical trade school, or equivalent education/work experience
• Minimum one (1) year installation or related experience
• Strong customer service skills are a must
• Ability to obtain be obtain health care facility credentialing is requirement.
• Must pass criminal background check, drug screening, and be willing to get all necessary inoculations

Overnight Travel - 100% - required

Valid driver's license required with acceptable points limit attained

• The starting pay rate for this role is $23.44 per hour and overtime eligible
• In addition to base pay, all GOJO team members are bonus eligible
• for a comprehensive list of benefits we offer including 401(k) match, parental leave, and onsite well-being care

Clorox Purell is the business name of GOJO Industries, LLC, and we are an Aff…

We value different backgrounds, experiences, and perspectives, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Applicants must be legally authorized to work in the United States.