Client Care Navigator

Isaiah House is a faith-based and Christ-centered nonprofit organization. Employees are expected to conduct themselves in a manner consistent with our mission, values, and standards of conduct. We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, national origin, sex, disability, or any other status protected by applicable law.

A Client Care Navigator (CCN) is a very important role within the Isaiah House organization. Navigators represent the treatment programs offered by Isaiah House to front-line referral agencies throughout the state of Kentucky.

• Medical, dental, and vision insurance
• Basic life insurance
• 401(k) Option
• Paid holidays

• Schedule:
  
  Full-time, Monday - Friday, 8:00 AM - 4:30 PM
• Travel Requirements: 100%
• Travel:
  Rockcastle, Pulaski, Russell, Cumberland, Clinton, Wayne and McCreary County.

• Build and maintain strong relationships with Centers of Influence (COIs) within the assigned CCN region.
• Educate COIs on Isaiah House’s history, programs, services, and client outcomes.
• Field calls from potential clients exploring treatment options and communicate all new client referrals to the CCN Supervisor through Microsoft Teams.
• Manage travel schedules for assigned counties within the region.
• Maintain accurate records of COI activity, client referrals, and client admissions in Asana.

• High school diploma or GED preferred.
• Knowledge of addiction and substance use treatment preferred.
• Strong connections with community services, organizations, and public agencies preferred.
• Valid driver’s license required.
• For positions requiring lived recovery experience, candidates must meet all applicable certification, funding, and program requirements, which may include a minimum period of sustained recovery.