Talent Development Specialist

Purpose

To assist individuals in obtaining self-sufficient employment and provide solutions to support workforce development in eight counties across the Northern Kentucky region. This will be accomplished by career coaching and case management services to customers via the Workforce Innovation and Opportunity Act (WIOA).

• Provide trauma-informed, strength-based, and culturally competent services aligned with the organization’s mission and values.
• Tailor bundled services to meet the unique needs of each family, promoting holistic support.
• Maintain a safe, clean, and professional environment while responding promptly and effectively to customer needs.
• Assess job seekers for employment barriers, WIOA eligibility, and basic needs; provide resume assistance, mock interviews, and career coaching.
• Facilitate skill‑building sessions and group workshops, submit training requests, and offer follow‑up support.
• Conduct community and employer outreach to promote services, recruit participants, and distribute up‑to‑date marketing materials.

• 1 year of experience in managing a caseload of customers with regular frequency of communication and case notes.
• 1 year of customer service experience.
• Attention to detail in data entry and accurate recording of events and correspondence with customers.
• Ability to conduct outreach, both to large audiences and one‑on‑one, to get customers to commit to and engage in program activity.
• Must possess a strong commitment to Brighton Center's Core Values.

• Generous Vacation and Sick Leave.
• 11.5 Paid Holidays.
• Childcare Discount.
• Agency Life and Long-Term Disability Insurance.
• Professional Development.
• Education Awards.

This is a non‑exempt position with an hourly wage range of $18 - $19. There are part‑time and full‑time positions available.

We are an equal‑opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status, or any other protected class.

Brighton Center wraps a community of support around individuals and families by tackling the issues that prevent people from becoming self‑sufficient, removing the barriers they face, and creating hope so that goals can be achieved and dreams realized. From our modest beginnings in 1966, we have grown to provide a wide range of programs and services, which include meeting basic needs, adult and early childhood education, youth services, housing & financial wellness, workforce development, substance abuse recovery for women, and neighborhood‑based programs.