Warehouse​/Counter Service

Job Title: Warehouse/Counter Service

Full Time:

Location: Allen, KY

Reports To: Branch Manager

This position’s duties include several areas of branch operations: answering telephone calls, servicing customers, using a computer to generate invoices, loading items into customer vehicles, and operating material handling equipment safely while pulling accurate orders and loading branches and customer vehicles.

• Provide fast and friendly customer service by following "Customer First" standards, in person or over the telephone.
• Display a positive attitude by greeting customers as they enter the branch.
• Ensure commitments made to customers are met or exceeded.
• Pull customer orders from the warehouse and load them into company delivery trucks, customers’ vehicles, or stage items for pick‑up while following safe material‑handling procedures.
• Produce and complete accurate paperwork, including invoices, C.O.D.s, special orders, vendor purchase orders, and shipping/receiving documents.
• Ensure all product leaving the branch is billed, and collect payment via cash or credit card in accordance with all money‑handling procedures.
• Process all customer returns and warranties on the day they are received.
• Unload deliveries to the branch by hand or with material‑handling equipment and place product in assigned stocking areas.
• Operate lift trucks or other MHE safely and efficiently, maintaining the equipment in good working order.
• Immediately report damage, safety issues, and accidents to the supervisor.
• Perform all warehouse duties, including maintaining the appearance of the warehouse and entire facility (clearing debris, pallets, cartons, sweeping, vacuuming, cleaning bathrooms, emptying trash, tidying shelves).
• Maintain the appearance of the yard and parking area by removing trash daily.
• Verify accuracy of incoming orders by counting before products are securely stocked on racking and organized to prevent damage; immediately report discrepancies.
• Process, prepare, and receive all products shipped by UPS.
• Make deliveries to customer locations when necessary or assist the primary driver on delivery.
• Other duties as assigned.

• Basic understanding of heating and cooling systems, parts, and supplies is preferred, but not required.
• Excellent verbal communication skills with the general public and/or customers.
• Excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone, or at the delivery site.
• Proficiency operating a computer and Prophet 21.
• Ability to read invoices, catalogs, stock numbers, and descriptions to accurately identify items.

Fast‑paced environment with frequent interruptions. Requires frequent bending, climbing, movement, and lifting during physical loading/unloading of trucks and stocking products. The employee is occasionally exposed to extreme cold and extreme heat. The schedule is typically Monday through Friday and some Saturdays (half day). This is a safety‑sensitive position.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Plans
• Wellness Discounts through Blue
  365
• Access to 24‑Hour Nurse Advice Hotline
• Employee Assistance Program
• 401(k)
• Life and AD&D Insurance
• Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners, and Dependents
• Short‑term and Long‑term Disability
• Critical Illness, Accident, Hospital Indemnity Insurance
• Employee Discount
• Employee Uniform Program
• Access to Working Advantage Discounts on Entertainment, Shopping, and MORE!
• Access to Life Mart Discounts on Hotels, Apple Products, and MORE!
• Career Advancement Opportunities & On‑Site Training Courses
• Weekly Pay – every Friday