Manager — Towing Operations

The Working Manager will own day-to-day management of the towing business while remaining hands‑on in the field. This is not a desk‑only role. When crews are deployed and an additional piece of equipment is needed, the Working Manager is expected to jump in a truck, run the call, and support the team. The right candidate is an experienced operator who leads from the front — combining strong people management, dispatch judgment, and technical know‑how across heavy and light‑duty towing.

• Manage daily towing operations across a fleet of four heavy‑duty and two light‑duty trucks.
• Lead, schedule, and develop the towing team, including drivers and road technicians.
• Step into the truck and run calls when an additional unit is needed to cover demand or complex recoveries.
• Oversee dispatch decisions, response times, and customer communication to maintain service quality.
• Ensure DOT, FMCSA, and state‑level compliance for drivers, equipment, and recordkeeping.
• Monitor and enforce safety standards, including pre‑trip inspections, on‑scene procedures, and incident reporting.
• Coordinate with the bus repair shop and outside vendors on equipment maintenance, repairs, and uptime.
• Track key operating metrics (call volume, response time, revenue per truck, labor utilization) and report results to ownership.
• Build and maintain relationships with motor clubs, law enforcement, insurance partners, and commercial accounts.
• Recruit, train, and onboard new towing staff in partnership with leadership.
• Identify opportunities to grow the towing division and recommend equipment, staffing, or service‑line additions.

• Significant hands‑on towing experience, including heavy‑duty recovery.
• Prior supervisory or management experience in a towing, recovery, or fleet operations environment.
• Active CDL (Class A or Class
  
  B) appropriate for operating heavy wreckers.
• Clean driving record and ability to pass DOT physical and background screening.
• Working knowledge of DOT/FMCSA regulations and state towing requirements.
• Strong communication skills with customers, drivers, law enforcement, and motor clubs.
• Proven ability to lead a small team while staying personally productive in the field.

• Wreck Master, Towing & Recovery Association of America (TRAA), or equivalent certification.
• Experience building or scaling a towing division, including SOPs and dispatch processes.
• Familiarity with towing management software and GPS/fleet telematics platforms.
• Experience working alongside or within a transportation or bus operation.

• Ability to operate heavy‑duty and light‑duty wreckers in all weather conditions.
• Comfort working roadside, including nights, weekends, and on‑call rotations as needed.
• Ability to lift, push, and pull equipment consistent with towing and recovery work.
• Hourly pay: $45–$60 per hour, with flexibility above the range for an exceptional candidate.
• Relocation assistance available for the right candidate.
• 401(k) retirement plan (with matching starting Day 1Z).
• Stable, growing operation with a clear path to expand responsibility as the towing division scales.