Ocean Import Operations Representative

Job Title

What You Can Expect :

• Manage the end-to-end operational execution of ocean import shipments, ensuring the correct processing and closure of all operational procedures in company systems
• Coordinate and monitor the status of import shipments by sea, from departure to final arrival and delivery, including the management of milestones such as ETA, vessel arrival, and POD
• Prepare, verify, and process all import documentation (B/L, shipping instructions, customs documentation, and related documents), ensuring accuracy and compliance
• Collaborate with maritime carriers, agents, and suppliers to ensure correct reservations, space management, and resolution of any service failures or delays
• Constantly monitor shipments and update the TMS with accurate and timely information on each phase of the transport
• Ensure full compliance with international regulations (IATA where applicable multimodal, IMDG, customs regulations, and import requirements), as well as company SOPs and customer requirements
• Manage operational communications with customers, agents, and logistics partners, providing proactive updates on shipment status, exceptions, and possible delays
• Support the Sales team in the operational verification of transport solutions and the validation of rates and service conditions
• Manage any documentary discrepancies, surcharges, or invoice issues in coordination with internal departments
• Identify inefficiencies in operational processes and contribute to continuous improvement initiatives to increase service quality and reduce operational errors

What You Bring:

• 5-10 years of experience in the shipping and logistics sector, preferably with a focus on import by sea
• Diploma or degree in logistics, economics, or related fields
• Solid knowledge of end-to-end ocean import processes, including B/L management, customs documentation, and shipment coordination
• Good knowledge of Incoterms and major import and customs procedures, with familiarity with ADR, IATA, and IMDG regulations
• Excellent knowledge of the Italian and English languages, both written and spoken
• Good mastery of TMS/ERP systems (e.g., Rhesped, ROCS, or similar platforms)
• Excellent communication skills and customer orientation, with a proactive approach in managing requests and operational updates
• Ability to balance daily operational activities with business priorities
• Availability of a personal means of transport to reach the workplace