Warehouse​/Counter Service

Job Title: Warehouse/Counter Service
Type: Full Time/Non-Exempt
Location: Allen, KY
Reports To: Branch Manager

This position includes various branch operations such as answering telephone calls, servicing customers, generating invoices, loading items into customers’ vehicles, directing and managing material handling equipment, and maintaining the warehouse and facility.

• Provide fast and friendly customer service by following "Customer First" standards, in person or over the telephone.
• Display a positive attitude by greeting customers as they enter the branch.
• Ensure commitments made to customers are met or exceeded.
• Pull customer orders from the warehouse and load them onto company delivery trucks, the customer’s vehicle, or stage items for pickup while using safe material handling procedures.
• Produce and complete accurate paperwork including invoices, C.O.D.'s, special orders, vendor purchase orders, and shipping and receiving documents.
• Ensure all product leaving the branch is billed. Collect payment via cash or credit card and follow all money handling procedures.
• Follow procedures to process all customer returns and warranties on the day they are received.
• Unload deliveries to the branch by hand or by using material handling equipment (MHE) and place product in assigned stocking areas.
• Ensure safe and efficient operation of a lift truck or other MHE and keep equipment in good working order.
• Immediately report damage, safety issues, and accidents to the supervisor.
• Perform all warehouse related duties including maintaining the appearance of the warehouse and facility such as clearing debris, sweeping, vacuuming, cleaning bathrooms, emptying trash, and tidying shelves.
• Maintain the appearance of the yard and parking area by removing trash daily.
• Verify accuracy of incoming orders by counting before product is securely stocked on racking and the items are organized to prevent damage. Immediately report discrepancies to the supervisor.
• Process, prepare, and receive all product shipped by UPS.
• Make deliveries to customer locations whenever necessary or assist the primary driver on delivery.
• Perform other duties as assigned.

• Basic understanding of heating and cooling systems, parts and supplies (preferred but not required).
• Exemplify excellent verbal communication skills with the general public and/or customers.
• Excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone or at the delivery site.
• Demonstrated proficiency while operating a computer and Prophet 21.
• Ability to read invoices, catalogs, stock numbers and descriptions to accurately identify items.

The role is fast‑paced with frequent interruptions. It requires frequent bending, climbing, movement, and lifting during physical loading/unloading of trucks and stocking products. The employee may be occasionally exposed to extreme cold and heat. The work schedule is typically Monday through Friday and some Saturdays (half day). This is a safety‑sensitive position.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Plans
• Wellness Discounts through Blue
  365
• Access to 24‑Hour Nurse Advice Hotline
• Employee Assistance Program
• 401(k)
• Life and AD&D Insurance
• Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents
• Short- and Long-term Disability
• Critical Illness/Accident Insurance/Hospital Indemnity Insurance
• Employee Discount
• Employee Uniform Program
• Access to Working Advantage‑ Discounts on Entertainment, Shopping and MORE!
• Access to Life Mart‑ Discounts on Hotels, Apple Products and MORE!
• Career Advancement Opportunities & On-site Training Courses
• Weekly Pay—Every Friday

R.E. Michel Company, LLC is an equal‑opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.