Client Support Associate – Global Accounts

Veriforce® is a recognized leader in delivering comprehensive, integrated supply chain risk management solutions that help bring workers home safely and optimize business performance. The company’s SaaS safety and compliance platform, data integrity and verification practices, and standardized safety training programs empower leading organizations to drive safety and compliance into their supply chains and down to the worker level. As the world’s largest supply chain risk management network, Veriforce partners with over 3,200 hiring companies in over 130 countries, serving more than 80,000 contractors, over 7,000 authorized instructors and evaluators, and millions of individual workers.

Company offices are in the U.S., Canada, South Africa, the U.K., and Australia.

Reporting to the VP of Global Accounts, the Client Support Associate – Global Accounts plays a critical role in supporting Veriforce’s global client base by delivering high-quality, day-to-day operational support. This role focuses on issue resolution, basic client management, report generation, and coordination of cross-functional support escalations for global customers.

The ideal candidate brings a strong customer‑first mindset, attention to detail, and the ability to work across teams and time zones to ensure a consistent, positive client experience. This role is an excellent entry point into global account management, with opportunities to grow into expanded responsibilities supporting named global clients and advancing within Customer Success, Global Accounts, or Implementation.

• Develop a strong understanding of global client needs and demonstrate how Veriforce products and services support those requirements.
• Provide timely and effective client support using Salesforce (or other CRM platforms) and Veriforce proprietary systems.
• Serve as a reliable first point of contact for client inquiries, ensuring prompt and professional communication via email, phone, and virtual meetings.
• Maintain accurate and detailed documentation of all support interactions and activities.
• Proactively identify root causes of issues and collaborate with internal teams to drive resolution.
• Generate, format, and deliver basic client reports using the Veriforce platform and Excel.
• Partner closely with Global Account Managers, Inside Sales, Contractor Support Configuration, and Technical teams to ensure seamless client support.
• Assist with coordination and tracking of support‑related escalations impacting global clients.

• Previous experience in a customer support or client‑facing role.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks, prioritize effectively, and operate in a fast‑paced environment.
• Basic understanding of reporting and data analysis.
• Strong problem‑solving skills with a proactive, solutions‑oriented mindset.
• Demonstrated commitment to delivering high‑quality customer service and exceeding client expectations.

• Experience using Salesforce or other CRM platforms.
• Exposure to supporting enterprise or global clients.
• Experience working with SaaS platforms or compliance‑based systems.
• Comfort working across different regions and time zones.

Here are just a few of the great reasons you should join our team!

• Work with a global team! We have colleagues and customers across North America and overseas.
• Veriforce is a great place to work! Our leaders and teams cite culture as one of the top reasons this is a great place to
• Veriforce provides
  • 100% paid employee medical and dental insurance
  • Monthly contributions to Health Savings Accounts
  • A 401(k) match that is immediately fully vested
  • Outstanding time off benefits
  • Paid time off for volunteer activities
  • Remote work

All job offers will be contingent on successful completion of a drug screen and background check.