Customer Service Agent

Job Opportunity

Are you friendly? Do you enjoy helping a guest get the best experience possible? Can you multitask? Do you like to learn new things everyday? Are you adaptable and open-minded? Are you a self-starter? Do you thrive in a performance-based environment?

Then we want you to come work with us! We will train you!

Responsibilities include:

• Answering customer questions and inquiries by phone, email, and live chat on our website
• Taking and processing orders for our customers who purchase tickets
• Use sales skills to obtain a high call to sale ratio
• Data entry, helping to keep track of our customers' data
• Assisting with other projects around the office

If you're someone who enjoys always having something to do, is responsible, and friendly, you may be a good applicant for this position.

You MUST:

• Be available to work weekends and rotating holidays
• Be dependable
• Have a desire to help our customers
• Have a great 'phone' personality
  - Having a great in person one helps too
• Understand that our guests are our #1 priority
• Be a quick learner
  - You'll need to learn all of our tours, in all of our cities, and details about those cities which would help a tourist - "Where can I find parking".

We look forward to hearing from you!