Auto Dealer Call Center Operator

Service Business Development Center (BDC) Representative

The Service Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Service Associates.

The BDC Representative interacts daily with the BDC Manager, Service Associates, Service/Parts Managers, support staff and customers.

• Receiving inbound phone calls and leads
• Identifying the client's needs and scheduling appointments
• Placing outbound phone calls to potential leads
• Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
• Contacting clients prior to appointment date to confirm appointment

• High school diploma or equivalent
• Excellent oral, written and interpersonal communication skills
• Extensive customer service, sales, or telemarketing background
• Computer literacy, strong organizational and follow-up skills
• Ability to read and comprehend instructions and information
• Excellent problem solving skills

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

• Medical
• Health Savings Account
• Dental
• Vision
• Basic Life Insurance
• Supplemental Life Insurance
• Short Term Disability
• Long Term Disability
• Accident
• Critical Illness
• Cancer Insurance