Telephone Dispatch Operator

Your job is more than a job. This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

• Process incoming and outgoing communications courteously, while maintaining a positive and professional image.
• Answers incoming and outgoing calls using the proper customer service standards.
• Monitors, responds to all emergency alarms located and/or received in the department.
• Utilizes overhead paging for hospital business and operates all peripheral equipment.

• Processes incoming calls for hospital information based on different codes for emergencies.
• Handles calls, staff, and patients/guests during an emergency situation.

• Processes calls for service of hospital issued pagers, requests for new pagers, and replacement pagers.
• Maintains beeper list and refers personnel according to type of pager.
• Learns all of the different panels, alarms, and what they are for. Notifies the appropriate personnel when an alarm triggers.
• Operates switch keys to make connections and relay calls on switchboard equipment.

• Knows and follows all Health and Safety policies.
• Identifies equipment that requires repairs and requests and follows up on repairs.
• Completes incident/accident reports according to organizational policy and maintains accurate documentation.

• Required:
  
  High School Diploma/GED or equivalent. Applicable years of experience may be considered in lieu of education.
• Preferred:
  Six months of experience working with PBX, call center, and/or customer service, preferably in a healthcare setting.

• Must have effective communication skills and must be able to multi‑task in a fast‑paced environment.
• Must be able to handle emergency calls in a professional and calm demeanor.
• Flexible schedule is required to meet the demands of a 24‑hour operation, which includes weekends, AMs, PMs, and holidays.

• Position formally supervises employees? Yes

Variable Hours (United States of America)

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.