GW QA Specialist

Head Office – 1351 Holiday Square Blvd – Covington, LA 70433, USA

Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low‑earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives – from any location – for consumers, industrial companies and government agencies in over 120 countries. With a portfolio that includes SPOT GPS messengers, next‑generation IoT products and modems, and cloud‑based telematics solutions, Globalstar’s cost effective satellite‑powered innovations give users visibility and intelligence for improving safety and operational efficiencies.

• Work/Life Balance:
  Paid Time Off, Paid Holidays
• Financial Benefits:
  
  401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short‑ and Long‑Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries
• Health & Wellness:
  Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program

The Gateway Quality Analyst Specialist plays a critical role in driving operational excellence across the department by monitoring team performance, enforcing compliance standards, and transforming raw operational data into actionable insights. This individual is a detail‑oriented, technically proficient professional who thrives in dynamic environments and can collaborate effectively across a broad range of teams and personalities. The ideal candidate brings a process‑improvement mindset, strong analytical instincts, and hands‑on experience with enterprise operations platforms.

• None

• Design, build, and maintain dashboards and visualizations in JIRA and Power BI to track department‑wide KPIs and individual team performance metrics
• Develop JIRA filters, boards, and dashboard gadgets to provide real‑time operational visibility for department leadership
• Present data‑driven summaries and trend analyses to support management decision‑making

• Identify inefficiencies in existing workflows and recommend actionable process improvements with supporting data
• Develop and maintain visualizations for inventory management tracking and reporting
• Ensure operational activities comply with internal policies, SOPs, and applicable regulatory requirements
• Audit user activity and data entry consistency across platforms to enforce quality standards

• Monitor and administer the organization's learning management system (Moodle), ensuring training completion and certification compliance across the team
• Build and distribute training compliance reports and escalate non‑compliance to management
• Conduct periodic QA sample audits and testing of workflows, work orders, and data records to identify gaps, errors, or deviations from standard practice
• Author and maintain Method of Procedure (MOP) templates for facilities infrastructure improvements, maintenance activities, and repairs to standardize inputs and ensure consistency
• Support the development and lifecycle management of work order and process management documentation
• Lead the creation and review of Gateway commissioning documents, ensuring accuracy, completeness, and alignment with operational standards prior to site acceptance

• Serve as a power user and internal resource for operational platforms including JIRA, Moodle, Pager Duty, Power BI, Grafana, and Net Suite
• Support workflow design and work order management processes, ensuring tasks are tracked, closed, and documented appropriately
• Coordinate with cross‑functional stakeholders to streamline handoffs and reduce process friction

• Exceptional attention to detail with a structured, methodical approach to analysis
• Strong written and verbal communication skills; able to present findings clearly to both technical and non‑technical audiences
• Collaborative and adaptable — comfortable working with a wide range of…