Call Center Manager

Core Wise is partnering with a fast-growing medical marketing firm that helps specialty medical practices and Med Tech companies attract more patients and grow their business. They serve clients through an approach that blends data, creativity, and accountability while creating a positive, proactive office where everyone is encouraged to raise the bar and drive results.

We’re looking for an experienced Call Center Manager to lead a high-performing team that serves as the first point of contact for patients and clients. In this role, you’ll build, coach, and grow a team that delivers exceptional service — while analyzing performance data, refining processes, and maintaining strong relationships with both internal teams and clients.

This is a great opportunity for a motivated leader who thrives in a fast-paced, results-driven environment and enjoys bringing out the best in people.

• Lead, mentor, and develop a growing team of call center agents.
• Use performance data to optimize processes and elevate results.
• Build a positive, high-energy culture that keeps your team engaged and motivated.
• Oversee scheduling, staffing, and day-to-day operations to maintain service excellence.
• Communicate with clients and internal leadership to report on performance and share insights.
• Coach team members through regular feedback, training, and goal-setting.
• Identify trends and implement strategies to improve efficiency and quality.
• Ensure all calls meet compliance, accuracy, and professionalism standards.

• 3+ years of experience managing, growing, and scaling call center operations.
• Proven success leading larger teams (10+ agents or more).
• Strong analytical skills with the ability to translate metrics into action.
• Excellent communication skills with a people-focused approach to providing high-level customer service to clients.
• Positive, proactive, and solutions-focused mindset.
• Track record of coaching and developing team members to exceed goals
• Supportive, growth-minded culture where your ideas make an impact.
• Collaborative and accountable team environment.
• Opportunity to lead and shape a high-performing department.
• Work that directly supports improving patient access and client success.
• Competitive pay and comprehensive benefits package.