Repair Manager

Overview

Ashley, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a Repair Manager. The ideal candidate is responsible for managing all repair shop activities to ensure efficient and quality repair of guests’ and DSG product, including In-shop, In-home, store and virtual.

NOW OFFERING ON DEMAND PAY

Salary: $70k- $80k yearly

Our Company Offers Great Benefits, Including

• Generous Paid Time Off (PTO)
• Opportunity for advancement
• Medical, Dental, Vision, & Retirement Benefits
• Employee Purchase Discounts of 30% or more
• Potential Bonus Opportunity

• Formulate, document, and communicate operational plans, standards, and goals as set by the Regional Director of Repair.
• Responsible for the activities, scheduling, and work assignments for the In-Home, Store and In-Shop.
• Service Technicians, including performance evaluation, training, and counselling.
• Liaise with Distribution, Transportation, Service and Repair Planning to determine workload requirements.
• Understand, follow and ensure compliance with all safe work practices and rules, including leading the repair team in safety recognition and implementation with respect to all repair department processes and practices.
• Assure compliance with all Company policies and procedures.
• Direct subordinates and delegate tasks to ensure timely and quality service.
• Coordinate in-shop repairs (including ship prep), and in-home service calls while achieving established monthly goals.
• Maintain service vehicles and provide required documentation for defined maintenance program and insurance requirements.
• Coordinate 3rd party repairs.
• Oversee parts receiving and inspection.
• Demonstrate the company’s values in all aspects of their work performance.
• Monitor and analyze performance metrics to identify areas for improvement and develop action plans to address.
• Leverage automation and identify “best in class” repair techniques.
• Manage, and celebrate our National Certification program and our teams' capabilities.
• Inventory management: storage location maintenance, clearance approval, and product movement.
• Other duties: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required, or which may change over time, and which can be changed at any time, with or without notice.

• 3 to 5+ years of management experience in delivery, distribution, logistics, and/or facility management with warehousing required.
• P&L management of up to $100 million in annual sales.
• High School Diploma is required.
• Bachelor’s degree or 3 to 5+ years of leadership experience in Logistics, Transportation, Operations Strategy, or Supply Chain Management in a national retail environment.
• Combination of education and experience will be considered.
• Must possess strong analytical skills using data and reporting.
• Intermediate to Expert user in software applications (Word, Excel, Access/SQL, Outlook, WMS Systems).
• Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience.
• The confidence to take calculated risks, make strategic, results-oriented decisions, and accept responsibility for the results (positive or negative).
• Experience in managing projects with cross-functional teams.
• Ability to build high performing teams.
• Ability to lead and measure self and others work.
• Ability to work evenings, weekends, and holidays as required.
• Driver’s License Required.
• Ability to lift 50-100 lbs.
• Some exposure to solvents.

Ashley is an Equal Opportunity Employer. Ashley does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.