Administrative Assistant​/Customer Service

Job Description

Join a company that is committed to making a difference in people’s lives every day.

Chic Blue Insurance Agency LLC dba Shannon Kuhn Insurance in Covington, Louisiana, is looking for a detail‑oriented, professional, and friendly individual to join our team full‑time as an Administrative Assistant / Customer Service. We are a busy insurance office and you will be our amazing client’s first point of contact.

• Annual Base Salary + Bonus Opportunities
• Paid Time Off (PTO)
• Hands on Training
• Retirement Plan
• Career Growth Opportunities
• Mon‑Fri Schedule

• Greet all customers, entering the office, in a friendly and helpful manner.
• Document each customer contact in eAgent.
• Answer incoming calls.
• Take payments from customers.
• Verify and update customer information.
• Return all phone messages promptly.
• Provide exceptional customer service and support.
• Be outstanding at relationship building.
• Develop and maintain client relationships.
• Respond to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Participate in regular team meetings and brainstorming sessions.

• Possess a genuine willingness to learn, be intuitive and resourceful, and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self‑starter with a sense of urgency.
• Proficiency to multi‑task, follow‑thru and follow‑up.
• Professional phone etiquette.
• Career‑minded vision.
• Follow through and exceed current and prospective client expectations.
• Problem‑solving capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Ability to tactfully handle stressful and difficult situations.
• Ability to take initiative, be proactive, and think outside the box.
• Ability to adapt to change, learn new things quickly, and work in a fast‑paced environment.
• Ability to identify and solve problems, think critically, and make decisions quickly.

Shannon Kuhn Insurance is a fast‑growing, well‑established agency located in Covington, just behind Home Depot. We’re known for doing insurance differently—by truly caring about our clients, listening to their needs, and matching them with coverage that fits their lives (not a one‑size‑fits‑all policy). Our team takes pride in exceptional service, strong relationships, and a supportive, team‑first culture. As our agency continues to grow, we’re looking to add motivated, service‑driven professionals who want more than just a job—they want a career with purpose, stability, and room to grow.