Inside Sales - Millwork

Full-time Inside Sales Representative – Millwork Department

What You’ll Do:

• Greet customers in person and over the phone with a professional, knowledgeable, and solution-focused approach.
• Assist contractors, builders, and homeowners with selecting millwork products including interior and exterior doors, windows, moldings, trim, stair parts, columns, and related hardware.
• Interpret building plans, blueprints, and specifications to generate accurate take-offs and material lists.
• Prepare detailed quotes and estimates, ensuring pricing accuracy and alignment with project specifications.
• Process customer orders accurately from quote through delivery, coordinating closely with vendors and internal teams.
• Manage special orders and custom millwork requests, following up to ensure timely delivery and customer satisfaction.
• Maintain strong product knowledge of millwork lines, manufacturer offerings, and installation best practices.
• Collaborate with outside sales representatives to support jobsite needs and strengthen customer relationships.
• Monitor inventory levels and communicate shortages, damages, or discrepancies to management.
• Maintain an organized, professional showroom and work area that reflects Doug Ashy’s standards.
• Proactively identify sales opportunities and build lasting customer relationships to grow repeat business.
• Support cross-training efforts and assist other departments as needed.
• Other duties as assigned by the manager to support the success of the team and business.

• Strong customer service mindset with the ability to build trust and long-term relationships.
• Clear and professional communication skills, both verbal and written.
• Ability to read and interpret blueprints, construction drawings, and project specifications (preferred).
• Basic math skills for calculating dimensions, square footage, and material quantities.
• Proficiency with computers and ability to learn point-of-sale, estimating, and inventory systems.
• Strong organizational skills with attention to detail and accuracy.
• Prior millwork, door & window, lumberyard, or building materials experience preferred.
• Previous sales, retail, or construction-related experience preferred.
• Ability to occasionally lift and move up to 25 pounds and perform light physical tasks such as bending, reaching, and organizing materials or displays.
• Comfortable working in a showroom/office environment with periodic warehouse interaction.

At Doug Ashy, we take care of our people—plain and simple. When you join our team, here’s what you get:

• Retirement Plan with Company Match – Helping you build a solid future.
• Health & Dental Insurance – Coverage that keeps you and your family protected.
• Paid Time Off – Earn time to relax, recharge, or take care of what matters.
• Employee Discounts – Save on the materials and products you use most.
• Job Stability & Team Environment – We’re family-owned and here for the long haul.