Store Manager, Retail & Store Manager

Overview

Store Managers (SMs) are accountable for leading profitable operations of their store. They are responsible for the three focal points of the company’s retail strategy: customer service, in-stock, and store appearance, and for achieving profitability by coaching and developing associates to drive sales, resolve people issues, use financial and store reports to identify opportunities, monitor market trends and competition, and execute effective game plans to improve in all areas.

SMs communicate the retail strategy and ensure its execution through strategic planning and timely follow-up. They stay ground-engaged by actively participating in sales and profit drivers, operational excellence, and the people-side of the business. SMs establish a presence in their store through regular store walks, town hall meetings, and staff meetings with associates. They are responsible for developing leaders and building a deep talent bench for store leadership positions, and lead by example as champions of people while delivering consistent results in sales, service, and profitability through operational excellence.