Front End Manager

Front End Managers are responsible for overseeing all front-end operations to ensure exceptional customer service, efficient checkout performance, and compliance with company policies and procedures. This position supervises front-end associates, maintains cash control and security, and helps create a clean, organized, and customer-focused shopping environment.

• Supervise and monitor all front-end operations, including cashiers, courtesy clerks, and customer service personnel.
• Assist in coordinating lane coverage, register pick-ups, and front-end workflow to maintain efficient checkout operations.
• Maintain security and accountability of all safes, tills, change funds, keys, combinations, and company assets.
• Count and balance safes during scheduled shifts according to company procedures.
• Ensure all cash handling, deposits, pickups, and banking procedures are completed accurately and securely.
• Approve and monitor check cashing, tendering, and refund procedures in accordance with company policy.
• Promote customer participation in the Naifeh's program.
• Monitor and enforce company coupon handling procedures.
• Monitor front-end supply usage and inventory levels.
• Maintain excellent housekeeping standards throughout the front end, including:
• Clean checkout stands and customer service areas
• Clean storefronts and entrance areas
• Ensure adequate cart availability at all times
• Enforce company dress code and name tag policies.
• Follow and enforce all company policies regarding rental equipment and customer service transactions.
• Know, follow, and enforce all federal, state, and local laws regarding:
• Alcohol and tobacco sales
• WIC/EWIC processing
• Debit/Credit/EBT/Gift Card transactions
• Tax exempt purchases
• Assist in maintaining inventory levels for front-end merchandise, candy racks, and customer service items.
• Follow and enforce procedures for money orders, money transfers, lottery tickets, postage stamps, coin machines, and other customer service transactions.
• Ensure all front-end associates receive scheduled breaks and meal periods.
• Answer and direct incoming telephone calls professionally and efficiently.
• Assist with weekly produce identification tests for authorized cash register operators.
• Support checkout operations by assisting cashiers and helping keep checkout lines moving efficiently.
• Assist customers and associates as needed to ensure a positive shopping experience.
• Perform additional duties as assigned by management.
• Ability to lead and motivate a team in a fast-paced retail environment.
• Strong communication, cash handling, organizational, and customer service skills required.