Retail Keyholder; Store

Overview

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we offer a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

• Provide best-in-class guest service: greet guests, respond to questions/concerns promptly and courteously, assist with gaming needs, inform about promotions and the trade-in program, recommend additional items, apply selling behaviors during each transaction, and express gratitude to every guest. Prioritize guests over tasks by circulating throughout the store.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the Point-of-Sale (POS) system, ensuring top-notch guest service.
• Address guest comments or questions in person or by phone, ensuring prompt, courteous, and professional service.
• Promote Game Stop’s guest benefits, such as new title reservations and the Pro Rewards loyalty program.
• Maintain a clean, organized store, and ensure fixtures and equipment are in proper working order.
• Complete Omni-Channel orders daily.
• Safeguard company assets through inventory control and loss prevention practices, including scam awareness and safety procedures, and handle bank deposits as required.
• Conduct store inventory counts, restock merchandise, and organize products on the selling floor.
• Support store management in meeting sales, profit, and shrink goals and complete required administrative duties.
• Count, balance, and reconcile daily transaction totals in the POS system; ensure closeout paperwork and bank deposits are completed accurately. Maintain sufficient cash and change for sales transactions.
• Check shipments for discrepancies and report issues to the Store Manager as needed.
• Process defectives/recalls and stock pulls with proper labeling and packing lists.
• Assist with closing procedures and monitor packages/belongings as needed.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Adhere to Game Stop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
• Follow opening and closing procedures and provide timely feedback on associate performance to store management.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills; provide genuine and friendly assistance to every guest.
• Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
• Ability to work in a fast-paced, dynamic environment.
• Meet performance expectations including attendance, professional dress, and grooming.
• Operate the POS system and complete required paperwork; basic math and alphabetizing skills.
• Self-motivation and ability to work as part of a team to complete tasks timely.
• Problem-solving and judgment abilities; follow instructions provided in written, oral, or diagram form.
• Ability to handle bank deposits following loss prevention safety guidelines.
• Flexible schedule, including extended hours, nights, weekends, and some holidays (minimum 3 days/week).
• Remain effective under pressure and manage stress appropriately.
• Physical ability to bend, stoop, reach, climb ladders, and lift merchandise up to 30 lbs.

Job descriptions are subject to change based on business needs. Game Stop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and applicable state and local law.

$17.63 - $20.38 per hour