E911 Communications Officer Job Coweta area,Oklahoma USA,Customer Service/HelpDesk

Job Summary

The E911 Dispatcher/Jailer operates the 911 system, assigns law enforcement and other emergency services providers to calls for service, and communicates important public safety information to emergency responders and the public. The E911 Dispatcher/Jailer is responsible for the care and custody of prisoners while they are in jail in accordance with Oklahoma Jail Standards.

Essential Job Functions

Work on shifts performing the duties as the E911 Dispatcher/Jailer and related duties associated with the dispatching of emergency services.

Use sound judgement in deciding course of action; handle difficult or emergency situations with or without assistance.

Exchange information between multiple service providers and users via telephone, teletype, fax, computer, email and radio.

Monitor telephones, radios, E-911 equipment, OLETS terminals, mapping system, CADS, and computers associated with Communications Center. Answer calls for service.

Maintain a log of radio and telephone communications and location of personnel and equipment in the event of an emergency situation. Maintain on-going contact with responding personnel and keep personnel informed of all incoming pertinent information.

Maintain official records related to the Communications Center and Jail.

Assist in the booking, searches and release of prisoners as needed.

Dispatch for emergency responses: broadcast nature, location and time of call. Contact all required personnel in the event of an emergency situation; relay information as required.

Maintain the dispatch work area and equipment in a clean and orderly fashion.

Maintain a harmonious relationship within the Communications Center, the Police Department, other law enforcement agencies and personnel and the members of the public.

Follow all City administrative policies, departmental policy and procedures, Twenty-One Standards of Conduct, department’s mission statement, oath of office and lawful directives and practices. Carry out duties in conformance with Federal, State, County, and City laws and ordinances.

Assist in the administration of the standard operating policies and procedures and practices of the Coweta Police Department.

Perform security patrols in the jail area.

Attend and participate in meetings.

Serve as a member of various employee committees as needed.

Perform related tasks as required.

Essential Functions, Qualifications, Knowledge, Skills, and Abilities for Employment Knowledge

Modern law enforcement principles, procedures, techniques and equipment.

Skills

Handle stress effectively without it interfering with performance.
Operation of two-way radios, telephones, copy machine, fax machine, word processor and computer related equipment and programs.
Organize, set priorities, and exercise sound independent judgment within areas of responsibility.

Abilities

Exercise sound judgment in evaluating situations and in making decisions.
Communicate clearly and effectively, both orally and in writing.
Ability to effectively deal with injured, angry or difficult callers.
Control personal and emotional reactions to all situations.
Ability to establish and maintain effective working relationships with peers and supervisors.
Ability to learn applicable laws, ordinances, department rules and regulations.
Ability to follow verbal and written instructions.
Ability to learn the City’s geography.

Experience Required

Any equivalent combination of experience and education may be considered.

Minimum Education Requirements

Graduation from a high school or GED equivalent.

Physical requirements and Work Environment

The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee may be exposed to blood borne pathogens. Hepatitis B Vaccination is available.

Primary Work Location

Police Department Communications Center. While performing the duties of this job, the employee frequently works in an office setting. The noise level in the work environment is usually moderate.

Other requirements

Must…