E911 Communications Officer

The E911 Dispatcher/Jailer operates the 911 system, assigns law enforcement and other emergency services providers to calls for service, and communicates important public safety information to emergency responders and the public. The E911 Dispatcher/Jailer is responsible for the care and custody of prisoners while they are in jail in accordance with Oklahoma Jail Standards.

As the E911 Dispatcher/Jailer, you will perform dispatching duties on shifts, exercise sound judgement in emergency situations, exchange critical information among service providers, and monitor all communications equipment associated with the Communications Center.

• Work on shifts performing the duties as the E911 Dispatcher/Jailer and related duties associated with the dispatching of emergency services.
• Use sound judgement in deciding course of action; handle difficult or emergency situations with or without assistance.
• Exchange information between multiple service providers and users via telephone, teletype, fax, computer, email and radio.
• Monitor telephones, radios, E-911 equipment, OLETS terminals, mapping system, CADS, and computers associated with the Communications Center. Answer calls for service.
• Maintain a log of radio and telephone communications and location of personnel and equipment in the event of an emergency situation. Maintain on‑going contact with responding personnel and keep personnel informed of all incoming pertinent information.
• Maintain official records related to the Communications Center and Jail.
• Assist in the booking, searches, and release of prisoners as needed.
• Dispatch for emergency responses: broadcast nature, location and time of call. Contact all required personnel in the event of an emergency situation; relay information as required.
• Maintain the dispatch work area and equipment in a clean and orderly fashion.
• Maintain a harmonious relationship within the Communications Center, the Police Department, other law enforcement agencies and personnel, and the members of the public.
• Follow all City administrative policies, departmental policy and procedures, Twenty‑One Standards of Conduct, department’s mission statement, oath of office, and lawful directives and practices. Carry out duties in conformance with federal, state, county, and city laws and ordinances.
• Assist in the administration of the standard operating policies and procedures and practices of the Coweta Police Department.
• Perform security patrols in the jail area.
• Attend and participate in meetings.
• Serve as a member of various employee committees as needed.
• Perform related tasks as required.

• Modern law enforcement principles, procedures, techniques and equipment.

• Handle stress effectively without it interfering with performance.
• Operate two‑way radios, telephones, copy machines, fax machines, word processors and computer related equipment and programs.
• Organize, set priorities, and exercise sound independent judgment within areas of responsibility.

• Exercise sound judgment in evaluating situations and in making decisions.
• Communicate clearly and effectively, both orally and in writing.
• Deal effectively with injured, angry or difficult callers.
• Control personal and emotional reactions to all situations.
• Establish and maintain effective working relationships with peers and supervisors.
• Learn applicable laws, ordinances, department rules and regulations.
• Follow verbal and written instructions.
• Learn the City’s geography.

Experience

Required:

Any equivalent combination of experience and education may be considered.

Minimum

Education Requirements:

Graduation from a high school or GED equivalent.

The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee may be exposed to blood‑borne pathogens. Hepatitis B vaccination is available. The employee frequently works in an office setting with moderate noise levels,…