Utility Clerk II

Position Open until filled Position Summary

The City of Craig is hiring a Utility Clerk to support accurate utility billing and responsive customer service for our community. This entry-level, onsite, full-time role helps ensure accounts are maintained correctly and payments are processed on time.

• Receive and post payments; balance daily cash/receipts
• Set up, update, and maintain utility accounts and related records
• Respond to customer questions in person, by phone, and in writing
• Prepare routine billing notices, reports, and correspondence
• Coordinate with internal teams to resolve account discrepancies

• High school diploma or equivalent
• Basic math, attention to detail, and strong data-entry accuracy
• Professional communication and customer-service skills
• Proficiency with standard office software; ability to learn billing systems

Apply to be considered for the Utility Clerk role.

The Utility Clerk position includes Medical, Dental, and Vision coverage, plus Life Insurance and a Flexible Spending Account. You’ll also receive Paid Time Off and access to retirement savings options, including a 401a with employer match, 457b, 457 Roth, and Roth IRA.

In this onsite Utility Clerk role, your day is structured and service-focused: you start by reviewing the day’s queue, organizing customer requests, and preparing your workspace for steady walk-in and phone activity. Throughout the day you switch between focused desk time and customer-facing interactions, keeping careful notes and staying organized as priorities shift. You’ll collaborate with coworkers to clarify account questions, document outcomes, and keep records orderly.

By day’s end, you verify your work for completeness, file or route documents appropriately, and leave clear status updates so the next day begins smoothly.