Part-Time Direct Services Office Administrator - Moffat

The Health Partnership is looking for a friendly, organized, and community-minded, part-time Direct Services Office Administrator to join our team in Craig. As the first point of contact for our Craig office, you will help create a welcoming experience for people who walk through our doors, call our office, or reach out looking for support. You will listen, help navigate questions to connect them with the right resources, and make sure they feel heard and supported.

Behind the scenes, you’ll also help keep our Direct Services team organized and running smoothly through referral tracking, program data collection, records management, office organization, and other administrative support.

If you’re someone who naturally notices what needs to be done, enjoys helping people, stays organized in a busy environment, and wants your work to have a meaningful impact in the community, this role is for you.

The successful candidate will exhibit the following:

• Culture Champion – Commitment to The Health Partnership’s mission and a passion for improving community health and well-being.
• Results Producer– A results-focused mindset with a proven track record of exceeding goals.
• Agility– Ability to think strategically, foresee opportunities and challenges, and adapt as needed.
• Strong Communicator – Excellent written and verbal communication skills with the ability to build trust and connect with diverse individuals and partner organizations.
• Organization– Exceptional capacity to manage multiple responsibilities, maintain accurate documentation, and follow through on program deliverables.
• Action Oriented– Comfortable navigating changing priorities, solving problems creatively, and taking initiative in a fast-paced environment.

The Direct Services Office Administrator is supervised by the Director of Direct Services.

None.

Key Accountability #1 – Communications & Reception Support

• Serve as the primary point of contact for the Craig office.
• Welcome and assist walk-in visitors in a friendly, empathetic, and professional manner.
• Answer and direct incoming phone calls.
• Monitor and respond to inquiries received through the Info@ email account.
• Receive and appropriately route referrals and requests for assistance.
• Help community members understand available services and connect them with the appropriate THP staff or community resources.
• Utilize de-escalation and active listening skills when interacting with individuals who may be experiencing stress or challenging circumstances.

Key Accountability #2 – Organization & Operations

• Monitor and maintain office supply inventory and communicate when supplies need to be reordered.
• Organize and manage incoming and outgoing mail.
• Help organize and maintain storage areas throughout the Craig office.
• Maintain a welcoming, organized, and functional front office environment.
• Identify administrative or organizational needs and take initiative to address them.

Key Accountability #3 – Documentation, Records, Referral & Program Support

• Assist with tracking referrals and maintaining accurate referral documentation.
• Collect and organize program data as needed to support Direct Services programs.
• Assist with the pass-through grant funding process, including administrative tracking and documentation.
• Maintain confidentiality and follow THP procedures for handling client and program information.
• Organize and maintain Releases of Information (ROIs).
• Organize and maintain Medicaid application documentation.
• Ensure administrative records are accurate, organized, and accessible to appropriate staff.

Key Accountability #4 – General Administrative Support

• Provide general administrative support to the Direct Services team as needed.
• Assist with projects,…