Business Office Lead

Pay range is $28.16-$42.24 DOE Demonstrates 100% commitment to high performance in accordance with the CHOICE values of MRH and represents the organization in a positive and professional manner.

• Assists Business Office Manager in supporting Financial Counselors, Patient Account Representatives, Prior Authorization, Cash Poster, and Revenue Cycle Provider Relations Coordinator.
• Assists in supporting patient financial counselors and patient account representatives when discussing financial obligations and/or setting up payment plans or payment arrangements with patients before discharge/admission.
• Assists with maintaining assigned work queues and helps direct items to the appropriate workflow and staff.
• Assists with the Insurance Verification/Eligibility function and Case Manager/UR/Discharge Planner to help ensure a smooth financial transition for the patient.
• Assists with answering questions and monitoring posts, remittance, and payments from the Cash Poster.
• Provides backup to answering incoming calls from patients, physicians, and other sources related to financial questions.
• Assists patients with the availability of assistance within the community for programs other than health care coverage.
• Correctly and professionally documents financial and patient interactions within EMR or other systems for financial clearance and counseling.
• Assists with complaints, appropriate solutions and alternatives, and follow-up to support resolution; escalates concerns to the Business Office Manager as appropriate.
• Assists the Business Office Manager with reviewing and updating GFE (Good Faith Estimate) forms and supporting GFE-related payments, bankruptcy notices, financial assistance applications, and charity care adjustments.
• Works closely with the Business Office Manager to perform duties requested to support the department's focus.
• Provides backup to Cash Poster.
• Provides back up to other positions upon request.
• Follows communication expectations, guidelines, and policies.
• Maintains a knowledge base in all Business Office Positions.
• Maintains a knowledge base of programs offered by MRH:
• Sliding Fee Scale & Charity
• Hospital Discounted Care (HDC)
• Positive and supportive team member to the Revenue Cycle Department that promotes the mission and values of the organization.
• Participates in interdepartmental process improvements and process evaluation efforts.
• Assists the Business Office Manager with staff meetings and attends other department-related meetings as requested.
• Assists the Business Office Manager in supporting collection processes and vendor-related workflows, including accurate handling of collected accounts, returned accounts, and Medicare Bad Debt compliance.
• Demonstrates a professional, positive, and caring attitude.