System Support Technician

Compensation Range

$27.08 to $40.62 hourly/paid bi-weekly

Non-Exempt

Supervisory‑Specific Performance Expectations, Duties, and Responsibilities: N/A

• Responsible for support and upkeep of the organization’s systems and hardware.
• Responsible for the management of small and medium‑sized projects as assigned by the Information Technology (IT) Director. Projects to be completed in a timely manner according to the schedule.
• Recommends technical solutions to improve network performance, reliability, and increase user satisfaction.
• Creates logs to document new and changed system configurations.
• Performs installation and routing of network and telephone cabling, ensuring compliance with applicable codes, safety standards, and organizational guidelines.
• Partners with colleagues to meet team goals while identifying and implementing improvements to workflows and operational practices.

• Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner.
• Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.
• Adheres to the MRH attire and dress code in accordance with organizational policies and procedures.
• Exhibits initiative and self‑motivation; maintains a consistent level of productivity and manages time and responsibilities effectively.
• Completes all required annual education, training, in‑services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required.
• Maintains strict patient confidentiality at all times.
• Reports to work punctually and completes assigned duties within established time frames.
• Actively contributes to departmental and organization‑wide performance improvement and continuous quality initiatives.
• Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.
• Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.
• Works collaboratively to resolve system‑related issues and implement corrective actions that minimize operational disruption.
• Demonstrates a sense of urgency in addressing system problems to reduce downtime and maintain continuity of operations.
• Rapidly responds to emergency technical situations, including direct response or on‑call coverage, both during and outside of normal business hours.
• Consistently demonstrates a professional, courteous, and compassionate demeanor while delivering exceptional customer service, with a high level of customer service.
• Rapidly responds to emergency situations, including direct response or on‑call coverage, both during and outside of normal business hours.
• Performs other duties as assigned.

• Must be at least 18 years of age (21 for positions requiring driving, with a valid driver’s license).
• Must be legally authorized to work in the United States.
• Must successfully pass a background check.
• Must successfully pass a pre‑employment drug screen and breath alcohol test (if applicable).
• Must complete an Employee Health meeting prior to starting employment.

• Associate’s Degree in Information Technology, Network Administration, or Computer Networking. (Required)
• A+ Certification. (Required)
• Microsoft Certifications. (Required)

• One (1) to three (3) years in a technical customer support role, preferably in a healthcare setting. (Required)
• One (1) to three (3) years in a technical systems support role (clinical, financial, business productivity). (Required)

Equal Opportunity Employer
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