Fiber Technician

The role

The Fiber Technician will be responsible for delivering an exceptional experience to Luminate Broadband's residential and business customers. To execute this experience, the Fiber Technician will install fiber and RF-based broadband and voice services to the premise, ensure Luminate Broadband's customer's devices are connected, offer additional products and services, and leave our customers with the confidence they made a great decision in their broadband and voice provider.

Key responsibilities

• Deliver Fiber-To-The-Prem (FTTP) Installation, Repair and Customer Service to Residential and Business Customers.
• Working knowledge of both aerial and underground fiber networks.
• Provide an exceptional in-home/business experience to customers by being patient, efficient and knowledgeable of FTTP service, gateways and WiFi.
• Installing residential and commercial drops, placing Network Interface Devices (NID), extending the cabling into the premise and placing network equipment in such a way that provides the greatest WiFi experience.
• Diagnose, troubleshoot and repair broadband and voice services using software applications and technical expertise.
• Install and repair P2MP RF equipment from the source to the customer's premise
• Troubleshoot customer WiFi, LAN and connection issues.
• Install and repair VoIP services to include Residential and Business – UC applications.

• Customer service-focused with a high degree of
• Ability to work outdoors in all
• Able to work in both underground and aerial environments to include work at heights both climbing ladders and within a bucket truck.
• Ability to operate equipment including: pulling of trailers with pickup truck, underground trenching equipment, forklift, skid steer.
• Experience with FTTP, GPON, Active Ethernet Networks, Calix, Cat5/6
• Familiar with Microsoft Office suite and collaborative software
• Focused on teamwork and able to collaborate with colleagues to work toward resolving customer needs.
• Must be able to work and complete installations and repairs
• Required to conduct work in a safe and efficient
• Able to work with various fiber hand tools and software applications, both common and proprietary to Luminate Broadband.

Key experience

• Requires high school
• Must possess and maintain a valid driver's
• Minimum 2 years customer service experience

Perks at work

• Retirement Plan: Your success is our success. We provide a 5% base contribution to your 401(k) and will match your contributions up to 4%.
• Health and Well-being: A healthy you is a healthy us. For each preventative exam you and your dependents complete we will deposit extra cash into your checking or health savings account.
• Benefits: Include medical, vision, and dental,and life insurance for you, your spouse, and child. We encourage enjoying your time outside of work with PTO and 10 paid holidays.
• Education Assistance: Enjoy learning? We promote that with our Education Assistance Policy to aid in your tuition costs.
• Safety: Never driven in the snow before? We pay for you to attend the Bridgestone Winter Driving School

Candidates must pass a pre-employment drug screen.