Splicing Combination Technician

The role

This role builds the physical backbone of next-generation internet connectivity. It delivers Fiber-To-The-Prem (FTTP) service from the ground up - splicing fiber with precision, running cable through aerial lines and underground conduits, and installing the equipment that brings high-speed connectivity into homes and businesses. It puts technicians at the center of every customer interaction, troubleshooting real network challenges and reading technical schematics to get the job done right.

• Deliver Fiber-To-The-Prem (FTTP) installation, repair, and customer service to residential and business customers.
• Provide an exceptional in-home/business experience by being patient, efficient, and knowledgeable of FTTP service, gateways, and WiFi.
• Install residential and commercial drops, place Network Interface Devices (NID), extend cabling into the premise, and position network equipment for optimal WiFi performance - ensuring rapid installation of services from the local loop.
• Diagnose, troubleshoot, and repair broadband and voice services using software applications and technical expertise.
• Install and repair P2MP RF equipment from the source to the customer's premise.
• Troubleshoot customer WiFi, LAN, and connection issues.
• Install and repair VoIP services to include Residential and Business - UC applications.
• Read, understand, and interpret construction prints, splicing schematics, and splicing cut sheets.
• Perform fiber splicing end-to-end: preparation, case management, splicing, and testing (installation/repair).
• Recognize engineering errors or oversights and exercise sound judgment to resolve them.
• Apply construction splicing processes using materials from various manufacturers.
• Communicate with vendors and contractors on Outside Plant buildout to ensure high quality and proper handoff.
• Support maintenance and deployment of access network components from Network Operations Centers to outdoor cabinets and premise equipment.
• Provide technical expertise to the Luminate team on physical application of methods, tools, and concepts of fiber infrastructure.
• Address safety concerns with installers and the Plant Operations Manager.
• Assist Luminate team in procuring proper tools to perform specialized work.
• Other duties as assigned.