Warranty Technician

Company: Finning Canada

Number of Openings: 2

Worker Type: Permanent

Location:

Alberta or BC

Schedule:

Monday to Friday, 7:00 AM to 3:00 PM (40 hours per week)

Salary: $75,000- $102,700 + bonus, benefits from day 1

We are seeking a detail-oriented Warranty Coordinator to support our service operations by reviewing repair documentation, auditing work order charges, and managing warranty claims with equipment manufacturers and suppliers. This role is ideal for someone who enjoys problem-solving, working with technical information, and ensuring accuracy in a fast-paced environment.

• Review equipment warranty coverage and determine claim eligibility
• Audit service work orders and repair documentation for warranty compliance
• Prepare, submit, and track warranty and goodwill claims with manufacturers and suppliers
• Investigate warranty registration discrepancies and coordinate resolution
• Act as a liaison between service teams, suppliers, and manufacturers regarding warranty-related matters
• Provide guidance and support to branch personnel on warranty processes and claim requirements
• Assist with the implementation of new warranty procedures and best practices
• Ensure qualifying repair costs are charged to the appropriate warranty or policy accounts
• Return non-qualifying charges for correction when required

• Experience in warranty administration, service operations, equipment maintenance, or a related field
• Understanding of technical failure analysis and repair documentation
• Strong attention to detail and ability to audit records accurately
• Excellent organizational and time management skills
• Strong verbal and written communication skills
• Proven ability to manage high workloads and competing priorities
• Solid problem-solving and analytical abilities
• Proficiency with Microsoft Office applications

• Experience working with heavy equipment, construction equipment, mining equipment, or related industries
• Knowledge of warranty claim processes and manufacturer warranty programs
• Familiarity with service department operations and work order management systems
• Mechanical aptitude and equipment product knowledge

• Monday to Friday schedule with consistent daytime hours
• Collaborative team environment
• Opportunity to work closely with service, parts, and manufacturer partners
• Career development and growth opportunities

If you are organized, analytical, and enjoy ensuring accuracy while supporting operational excellence, we'd love to hear from you.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.