Front Desk Position

Position: Full-Time Front Desk Position
Heritage Inn Hotel & Convention Centre in Cranbrook, British Columbia is hiring a Full-Time Front Desk Agent. This role emphasizes customer service excellence and meticulous attention to detail.

As a Front Desk Agent, you will register guests, manage room assignments, and field inquiries about hotel offerings. You will maintain daily records and handle guest accounts to ensure a smooth checkout process. A focus on professional appearance and compliance with dress codes is essential in our hospitality-focused environment.

Key Responsibilities:

• Register guests and assign rooms as per their reservations

• Maintain an organized record of room statuses and bookings

• Answer questions regarding hotel services and community resources

• Compile daily guest accounts and financial transactions

• Address any guest concerns efficiently and courteously

Requirements:

• Strong attention to detail in all tasks

• Proven communication and customer service skills

• Previous experience in hospitality preferred

• Commitment to professional appearance and standards

• Full-time commitment to support hotel operations

Join our team at Heritage Inn to enhance guest experiences in Cranbrook!
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