Front Desk Supervisor

About the Role  Our client is seeking an organized and customer-focused Front Desk Supervisor to oversee the reception operations at their hotel in Kimberley. You will lead the front desk team, ensure efficient check-in/check-out processes, handle guest inquiries, and maintain the highest standards of service. This role requires strong leadership abilities, excellent communication skills, and a commitment to creating a welcoming and positive experience for all guests.

You will be a key point of contact for guests and staff, ensuring smooth daily operations.

Key Responsibilities   Supervise and train front desk agents, ensuring adherence to hotel policies and service standards.
Manage guest check-ins and check-outs, ensuring accuracy and efficiency.
Handle guest inquiries, requests, and complaints promptly and professionally.
Oversee room assignments, reservations, and daily arrivals/departures.
Ensure the front desk area is clean, presentable, and well-stocked with necessary materials.
Requirements   Minimum 2 years of experience in a front desk or hospitality role, with supervisory experience preferred.
Excellent customer service skills and a friendly, approachable demeanor.
Proficiency in hotel property management systems (PMS).
Strong organizational and multitasking abilities.
Good communication skills in English and potentially Afrikaans or Setswana.
Benefits   Competitive salary and potential for performance-based tips.
Medical aid and retirement fund contributions.
Discounted accommodation and dining at the hotel.
Opportunities for career growth within the hospitality sector.
Join a dedicated team in the historic city of Kimberley.