Front Desk Supervisor – Lizard Creek Lodge

Lizard Creek Lodge and Condominiums is seeking a career oriented individual to join our Hotel team.

• Ensuring the smooth daily operation, while maintaining high levels of guest service
• Maintaining communication within the department, the hotel, and the company
• Balance the daily cash float
• Maintaining a safe and hazard free working environment
• Working shifts as business levels dictate
• Performing all other duties as assigned
• Manage the weekly schedule according to labour budget
• Oversee training and performance of 4-8 associates
• Duty Manager shifts and responsibilities as assigned
• Practice room yield management, to ensure maximum profitability of overall operations
• Monitoring inventory, room types, and categories
• Ensure that the operational budget is adhered to and all costs are controlled
• Ensuring the safety and well being of our guests and co-workers by having a working knowledge of crisis and emergency procedures
• Other reasonable duties as assigned.

• Demonstrate exemplary customer service skills
• Possess a keen eye for detail
• Exceptional organizational skills
• Strong communication skills both verbal and written
• A good knowledge of Microsoft Word, Excel and Outlook
• Excellent leader and coach, who has a passion to bring out the best in their teammates and themselves
• Good problem solving abilities
  
  Minimum 1-2 years working within a customer service environment
• Previous supervisory/management experience is an asset

Wage will be commensurate with experience.