Guest Service Agent Night Audit Duties

Position: Guest Service Agent with Night Audit Duties
Location: Fernie

Join our vibrant Guest Service team as a Guest Service Agent, incorporating Night Audit shifts. Engage with guests, manage reservations meticulously, and elevate service quality to enhance guest experiences.

We are looking for team-oriented individuals who thrive in hospitality. As a Guest Service Agent, you'll interact with guests, perform essential administrative tasks, and foster a positive environment. The role combines overnight Night Audit responsibilities with various Guest Service shifts throughout the week, creating a dynamic work schedule.

Key Responsibilities:

• Register guests and assign rooms promptly

• Process group arrivals and departures efficiently

• Manage room reservations and alterations

• Offer insights on local attractions and interests

• Resolve guest complaints professionally

Requirements:

• Experience in guest service or front desk roles

• Strong communication and interpersonal skills

• Ability to multitask in fast-paced situations

• Proficient in reservation software and office equipment

• Flexible availability for shifts, including holidays

Become a key part of our Guest Service Team, delivering exceptional hospitality and support.