Service Technician

Join a globally recognized home appliance organization committed to delivering innovative products and exceptional customer experiences. As a Service Technician, you will diagnose, repair, and maintain premium household appliances and outdoor products at customer homes, construction sites, showrooms, and warehouses. You will play a key role in resolving technical issues efficiently, improving first-time repair completion rates, and ensuring customer satisfaction. Working across field service and workshop environments, you will handle warranty and non-warranty repairs while supporting product modifications and quality improvements.

The role begins with hands-on training, workshop experience, and field ride-alongs to help you develop comprehensive product and service knowledge. This is an excellent opportunity for a technically skilled professional who enjoys troubleshooting, working independently, and delivering reliable solutions directly to customers.

• Field Service and Repairs: Perform service calls, diagnose faults, and repair major home appliances and outdoor products at customer residences, construction sites, dealer showrooms, warehouses, and other designated locations.
• Customer
  
  Experience:
  
  Deliver professional, customer-focused service by explaining technical issues, evaluating repair options, providing accurate cost estimates, and resolving concerns efficiently.
• Technical Troubleshooting: Investigate complex or escalated service issues, address deficiencies identified in builder projects, and apply strong diagnostic skills to determine appropriate repair procedures.
• Workshop and Warehouse Support: Assist with product returns, perform workshop repairs, and complete necessary rework, modifications, and corrective actions before products are resold.
• Service Documentation: Maintain accurate field service work orders, recording repair details, parts used, service status, and other relevant information through designated computer systems or tablets.
• Parts and Inventory Management: Maintain vehicle stock of spare parts, conduct regular inventory counts, research and order replacement components, and ensure essential parts are available to support first-time repair completion.
• Payment Processing: Collect and process customer payments for services using the designated point-of-sale system, following established procedures.
• Safety and Equipment Maintenance: Maintain clean, organized, and safe working environments, while protecting and properly maintaining company-issued tools, equipment, and vehicles.
• Performance and Continuous Improvement: Meet established service and productivity targets, communicate openly with management, and contribute ideas that improve service quality, operational efficiency, and customer outcomes.
• Training and Development: Participate in initial workshop training, field ride-alongs, and ongoing learning to build technical expertise and understand service operations.

• Education: High school diploma or equivalent required. Trade school certification or relevant post-secondary education is an asset.
• Technical
  
  Experience:
  
  Previous experience diagnosing and repairing major household appliances, with a practical understanding of repair procedures and common product faults.
• Gas Certification: Valid provincial gas certification applicable to appliance servicing is required.
• Refrigeration Expertise: Experience with refrigeration systems and sealed-system repairs is highly desirable. A valid ODP certification is required for work involving refrigerant sealed systems.
• Tools and Equipment: Proficiency in using hand tools, diagnostic equipment, and other tools necessary to perform appliance repairs safely and effectively.
• Driver
  
  Qualifications:
  
  Valid driver's license and a driver's abstract are required, as the role involves travel to customer locations and service sites.
• Diagnostic and Analytical
  
  Skills:
  
  Strong troubleshooting abilities, sound judgment, and a methodical approach to identifying faults and determining effective repair solutions.
• Communication and Customer Service: Excellent verbal and written communication skills, active listening, empathy, and the ability to explain technical information clearly to customers.
• Digital and Administrative
  
  Skills:
  
  Basic computer or tablet proficiency and the ability to learn service management systems, update work orders, manage inventory, and process payments accurately.
• Physical Capability: Ability to meet the physical demands of field service, including…