Member Services Representive - Team Leader

Member Services Representative

The Westfield Area YMCA is looking for reliable, friendly and enthusiastic individuals to join our Member Services department at our Cranford location! We offer a fun, positive and inclusive work environment.

The primary duties include, but are not limited to:

• Greeting members, guests and other staff at the Welcome Center with a friendly and welcoming attitude.
• Enrolling new members and assisting current members with any changes to membership/enrollment
• Monitoring the security of the facility by ensuring adherence to all Y procedures and policies in regards to facility access and safety
• Resolving member problems and concerns
• Answering phones and directing calls, as necessary
• Accurately processing payment for membership and program registration
• Giving tours to prospective members, as instructed
• Assisting with special events, as needed

Pay:
Starts at $ per hour, depending on experience. Available

Shifts:

Monday-Friday 9-5pm;
Saturday 11-4pm;
Sunday 11-3pm

Benefits:
Eligible employees who meet the requirements are entitled to the following benefits:

• Comprehensive group health insurance (medical, dental, vision and Rx)
• Paid time off and paid sick leave
• 403b Retirement Savings Account
• Professional development opportunities
• Employee referral bonus program
• Complimentary YMCA family membership
• Discounts on designated child care programs
• Discounts with other organizations for just being a Y Employee and MORE!

Our Mission The Westfield Area YMCA is a nonprofit human service organization dedicated to developing the full potential of every individual and family in the communities it serves through programs that build healthy spirit, mind and body for all.