Assistant Director of Cranford YMCA Member Services

The Westfield Area YMCA seeks a Member Services professional ready to grow membership, build connections and member engagement.

The Assistant Director of Cranford YMCA Member Services will oversee the Membership Unit of the Cranford YMCA operation with regards to: the development and administration of the Cranford YMCA’s membership budget, the overall quality and delivery of membership services, the attainment of new membership and program enrollments, member retention, conversion expectations and an exceptional level of member satisfaction. The incumbent will also directly supervise all Team Leaders that work at Cranford;

support the Association Risk Management Program and demonstrate commitment to the Y’s four Core Values of Caring, Honesty, Respect, and Responsibility. The Assistant Director of Cranford YMCA Member Services is a member of the Westfield Area YMCA’s professional staff team and will maintain the qualifications for professional status as listed in the personnel policy.

The incumbent must possess and maintain ASHI Basic Life Support (BLS) for Healthcare Providers, ASHI Basic First Aid and ASHI Oxygen or equivalent within 30 days of employment. The incumbent must have a minimum of two years of supervisory experience and a bachelor’s degree required, preferably in business or marketing. Past YMCA experience and a YMCA Team Leader Certification are desirable.

The candidate must have experience managing budgets. The incumbent must be proficient in problem solving and decision-making abilities, financial aptitude, and supervisory skills.

The position is heavily weighted on the human relations side. The Assistant Director of Cranford YMCA Member Services must be able to establish and maintain harmonious relationships with YMCA members, staff, volunteers, supervisors, business associates, vendors and the general public. The incumbent must demonstrate strong abilities in staff leadership/management, fiscal administration, membership and program enrollments, member service, YMCA operations, organizational skills, and excellent written and oral communications.

The incumbent must also be proficient in computer technology with strong skills in Microsoft Excel.

• This role is responsible for the success of the membership unit/operation at the Cranford YMCA location.
• Always ensure coverage of the membership unit/operation. Responsible for crossover training of key membership staff to always ensure adequate knowledge/coverage of all Membership responsibilities.
• Ensure that all Membership transactions/tasks/procedures are conducted in accordance with membership department/Association policies and procedures.
• Assist with collecting all Accounts Receivables related to Cranford YMCA Membership dues.
• Assist with investigating and overseeing third-party memberships and insurance programs.
• Oversee the DDD program’s billing responsibilities at Cranford Y and Westfield Area Y.
• Act as an ambassador for the Cranford YMCA, assisting with friend-raising and fundraising.
• Responsible for reviewing, monitoring and approving employee timecards for Cranford YMCA staff to ensure payroll accuracy and timely processing.
• Participate in community events, i.e., street fairs, Chamber of Commerce, etc.
• Lead community outreach for Cranford YMCA and its service area. Collaborate with other not-for-profit community organizations and those whose mission aligns with ours.
• Assist as needed in covering shifts at the Main Y or Bauer Branch.
• Work harmoniously with the Cranford YMCA Branch Director to increase membership, promote programs, and special events.
• Work in conjunction with the Director of Member Services at the Main Y to maximize efficiency, productivity, and grow membership at both locations.
• Support the Marketing Director and ensure optimal use of the membership and program promotions and marketing resources to realize new and renewal objectives.
• Perform any additional membership/leadership duties assigned by Assistant Vice President of Member Services & Programs, COO or designee.

• Be responsible for comment cards, secret shoppers, member…